Support for Sales Channels — Bring Greater Efficiency and
Productivity to Your Agent Network
Your agent network provides an important service as you work to expand your sales efforts. But managing the needs of a vast agent network can be a significant investment.
With IDI Billing Solutions’ OnlineAgent module, service providers have an easy-to-use Web application that leverages their existing CostGuard B/OSS solution to expand support to third-party agents.
OnlineAgent uses a hosted, secure SSL website to help mobile agents perform service activations and manage customer care operations with little to no carrier assistance.
OnlineAgent provides powerful capabilities including:
- Facilitating rapid activation of wireless GSM or CDMA service for new and existing customers without carrier assistance, saving time and money
- Activating either consigned or dealer-owned equipment (including handsets and SIM Cards) easily
- Performing customer management tasks that add value to the agent/customer relationship and reduce carrier support
- Providing an intuitive interface that makes deployment and training simple and stress-free
- Leveraging a SaaS-based solution that provides integration, high availability, monitoring, performance, and disaster recovery