IDI provides a specialized level of service that CostGuard users leverage to make the most of their B/OSS investment. IDI’s U.S.-based billing support teams are dedicated to learning your business, sharing their knowledge and experience, and providing you with a superior customer experience.
Read more about our full range of support activities:
Your IDI account manager will help you meet your goals now and in the future
IDI handles the day-to-day activities and monitors the timeliness and accuracy of processing activities.
Getting invoices out the door on time is crucial to efficient business operations. IDI offers its unique
4-Hour Bill Processing Guarantee to get the job done.
|Service Level Agreements
Every SaaS provider should be able to back up their service with performance guarantees. See what SLAs IDI provides to ensure your back office runs smoothly.