Performance is Relative…Unless You Have an SLA to Back it Up
Who? What? Where? When? How? If you don’t know the answer to those questions with your current billing vendor, look to IDI to add stability and predictability to your back office operations. As a SaaS vendor, we monitor the performance of everything from usage processing to bill processing and benchmark against our Service Level Agreements to ensure our B/OSS solution always delivers.
IDI offers Service Level Agreements for:
- Availability
- Usage Processing
- Incident Management
- Bill Processing
