IDI billing specialists oversee customer usage processing, integration file transfers, bill processing and all other ongoing back-office processing needed to keep your system current. The skill and efficiency gained by IDI billing specialists over dozens of clients and thousands of billing runs is difficult to duplicate in a service provider environment. In addition, the automated systems and established best practices used by the team ensure timeliness and accuracy to keep billing on track. The service includes:
- Real-time monitoring to ensure all processing activities are completed and enhance system accuracy.
- Exceptions managed by telecom B/OSS experts who can resolve them before they interfere with invoice generation.
- Customer visibility into current processing status to ensure proactive operations management.
