Guiding Clients Through the Transition
IDI enhances the value of its telecom software applications by providing comprehensive implementation support services from business analysis and database migration to project management and on-site launch support. The implementation process follows a standard “phase and gate” approach designed to ensure all critical information is received before the next phase can begin. This disciplined approach to implementations results in more predictability, fewer errors and a mutual understanding of critical project elements including goals, timelines and investment.
To ease the conversion to CostGuard, program managers work with clients to obtain all critical information relative to the specification, feature development, deployment and installation of the CostGuard billing system. They maintain and actively use an integrated project plan and scope documents to achieve critical milestones and guide the project to completion. Once the client has transitioned to day-to-day operations, they receive support from a dedicated billing services team, customer support and account manager on an ongoing basis.
