Overlooked Costs, Business Strategy are Key Elements of Outsourcing Analysis
Research organizations like Forrester Research and business experts like Geoffrey Moore all agree that outsourcing non-core functions, like billing, are not only cost effective, but good business sense. In many Total Cost of Ownership analyses, a number of capital costs and opportunity costs are routinely overlooked, making it hard to secure an accurate comparison.
But there is an even more fundamental business consideration regarding the decision to select an outsourcing partner for billing and OSS services: Is billing a core competitive activity for your business?
Businesses need to maintain control over those things that differentiate them from their competition. At the same time, they should also look at activities that represent high risk and minimal opportunity for differentiation as prime candidates for outsourcing to a proven expert.
So, Billing as a Differentiator or Billing as a ServiceSM?
Find out more about how to begin the discussion in your organization.