Complete List: Blog

  • IDI Billing Solutions Sponsors Innovation + Creativity Festival at Rochester Institute of Technology

    • Tens of thousands to experience presentations, hands-on demonstrations, exhibitions, and research projects by RIT students, faculty and staff VICTOR, N.Y. (May 1, 2012) — IDI Billing Solutions, leading developer of billing and operations solutions for the telecommunications industry, is pleased … Read More →


  • Healthy Billing. Healthy Business.

    • I know.  Healthy, healthy, healthy.  Seems nearly anything these days can be fixed just by being healthier.  But billing, really?  Turns out, there may just be some truth to the matter.  Keith Brody, former editor of Billing International and FT … Read More →


  • Derrick Van Grol Chosen to Judge Stevie Awards

    •   We are pleased to announce that our own Vice President of Global Sales, Derrick Van Grol, has been selected as a judge for the sixth annual Stevie Awards for Sales & Customer Service. Van Grol joins an accomplished group … Read More →


  • Info Directions becomes IDI Billing Solutions

    • We are excited to share with you some “info” about a new “direction” for our company.  Beginning today, Info Directions is now known as IDI Billing Solutions. In addition to the simplicity the new name provides, it marks our evolution … Read More →


  • Employee Spotlight: Carmen DeFeo

    • Name: Carmen DeFeo Title: Director of Account Management Years at Info Directions: 90 days Best part about working at Info Directions: It is rewarding to see first-hand how our clients use CostGuard and the value it brings to their business … Read More →


  • A Champion for Women in Business

    • Congratulations to our Vice President in Charge of Hiring Really Talented People Debbie Culeton who was named “Women in Business Champion of the Year” by the Victor Local Development Corporation at an awards ceremony held yesterday. The award recognizes an … Read More →


  • Cultivating a Future of Innovation and Creativity

    • As a company, “Innovation” ranks as one of our most important corporate values.  As it pertains to telecom – if you’re not moving forward, you’re falling behind.  Let’s face it, we thrive on innovation.  We have to or we will … Read More →


  • Giving back to the community @ Info Directions

    • Spend some time getting to know Info Directions and you will quickly realize how committed the company is to giving back to the community. The company starts by giving employees 8 hours of time to dedicate to the non-profit of … Read More →


  • Is Bill Shock Really Such a Shock?

    • Internally, our Product Management team has been diligently keeping pace with the information coming out of the FCC’s Bill Shock NPRM and the Senate’s legislative action under The Cell Phone Bill Shock Act of 2010.  While I understand the temptation … Read More →


  • Congratulations to GreatCall, Inc. for their CTIA “BIG Idea” award nomination

    • GreatCall’s 5Star Personal Security (listed as Mobile Personal Security, GreatCall, Inc. on the CTIA contest website) has been nominated for a CTIA “BIG Idea” award.  Read more about GreatCall’s entry and cast your vote here:  http://ctiait.ctia.org/premium_sessions/2011/public/index.cfm/viewEntry/237/


  • Telecom Bytes – News you may have missed

    • From the serious to the much less so, lots has been happening in the world of telecom. Here’s some interesting news you may have missed in the holiday rush. Bell Canada to levy $1 per gigabyte penalty on heavy users … Read More →


  • In the Spirit of the Holidays

    • Thank you to our clients and partners!  This year we chose a different approach for our corporate gift giving, sending gift cards for the online charity, www.donorschoose.org.  We are so grateful to hear how the idea has been embraced and how our clients … Read More →


  • Employee Spotlight – Cathie Wolfe: Director, QA

    • From time to time, Info Directions will be adding an “Employee Spotlight” post to the Blog to feature a more personal look at some of the unique individuals that make Info Directions a success. Name:  Cathie Wolfe Title:  Director, Quality … Read More →


  • Plan Now for Great Billing in 2011

    • Making changes to your current billing solution may not be at the top of your list of considerations while you’re busy working on your 2011 budget, but it can bring operational and efficiency improvements that deliver real bottom-line impact to … Read More →


  • Billing is Not Boring – Best of the Best in B/OSS

    • As my boss is fond of saying, “Billing is not boring!” And he’s right.  The complexity and diversity of the industry are remarkable and the “bill” is the cornerstone for carriers and, of course, for billing solutions providers.  That’s why … Read More →


  • Online Payment is Still a One Way Street

    • Everything’s going online, right?  A recent survey by Fiserv would seem to indicate a resounding, “yes.”  For communications service providers, more and more people are paying their bills with a simple click of the mouse…and the good news is, they … Read More →


  • COMPTEL Here we Come

    • Just a quick note…Info Directions will be attending the COMPTEL PLUS conference in Dallas, Sept. 12-15. On the heels of a fantastic Billing World show, we are pleased to have another opportunity to meet with leading telecom providers and demonstrate how … Read More →


  • Data Trumps Voice: What Will Our Mobile Market Look Like in a Year?

    • The TelecomTV.com headline read, “Softbank becomes first mobile telco to outsell voice with data.”  In a mobile world that made us dependent on its voice service offerings, this really grabbed my attention.  As much as mobile voice changed our world, … Read More →


  • Using Your Imagination – Info Directions Sponsors Annual Innovation Event

    • Innovation is the hallmark of the telecommunications industry.  I think back to when I was in college and could only use a payphone to call my roommates to ask them where we were meeting up when I was done with … Read More →


  • It’s All in the Association

    • Industry associations can be one of the most valuable partnerships that an organization can cultivate.  The individual members of the association and those members who serve in leadership roles are responsible for representing the industry in initiatives as wide ranging as regulatory … Read More →


  • The Relationship is Still How Business Gets Done

    • Upon returning from the CTIA Wireless show in Las Vegas last week, I was struck by how many partners, friends, clients and associates made a true impact on making the show a success for us. As much as technology has … Read More →


  • Customer Service, Self Care and we’re not far behind…

    • When I read an article about customer service in telecom, I approach it as a consumer first and as someone “in the industry” second.  An interesting one, “Customer Care and Three Dog Night,” appeared in Tim McElligott’s Billing and OSS … Read More →


  • Proud to be no. 44 on the Rochester Top 100

    • We are excited that we have recently been selected as a 2009 Rochester Top 100 company. Co-sponsored by the Rochester Business Alliance and the Rochester office of KPMG LLP, the Top 100 program recognizes the efforts of privately owned enterprises in the Greater Rochester … Read More →


  • Info Directions Earns Place on Inc. 5000

    • We are happy to announce that Info Directions has been ranked on the Inc. 5000  list of fastest-growing private companies in the country.  The list is the most comprehensive look at the most important segment of the economy – America’s … Read More →


  • IDI Conquers Chase Corporate Challenge

    • (June 4, 2009) The rain didn’t stop our employees from tackling the 19th Annual Chase Corporate Challenge event the other night. More than 9,000 competitors from 414 participating companies showed up at RIT for the event. Shivering in ponchos and … Read More →