Complete List: Blog

  • Who’s Laughing at Your Billing Woes? Your Competition.

    • That dog is definitely having a good laugh at someone’s expense.  And let’s face it, bad billing can get very expensive.  The good news is your billing system should be able to help you determine whether your hard-earned usage is … Read More →


  • Zen Principles of Telecom Billing – Bill Calmly

    • Finding Tranquility Among the Stormy Seas of Telecom Billing Your billing system should be, to borrow a phrase from Simon & Garfunkel, “a bridge over troubled water.  If it isn’t, you’re business is already in the flood zone.”  Okay, I … Read More →


  • Time to Believe the Hype: SaaS is Meeting – Exceeding – User Expectations

    • Launching a new product is easier said than done.  So, when the product takes the form of a whole new technology paradigm, well, the hype can be considerable and the risk for crashing and burning even greater. That’s why a … Read More →


  • Looking for Common Threads and Finding Bad Billing

    • With holiday goods starting to appear in the stores, I admit, I eagerly await the unique foods, events and traditions that make the last two months of the year so special.  But my favorite tradition, perhaps, is the opportunity to … Read More →


  • Is SaaS Telecom Billing Right for You?

    • Can communications service providers adopt SaaS technology into their own back office environments with confidence? While BSS/OSS can be a resource-consuming drain on telecom service providers, it can still be scary to consider a SaaS delivery model.  In his report, … Read More →


  • When Franken-Billing Takes Over, the Results Can be Simply Monstrous

    • It’s Alive! It all starts very innocently.  A little side experiment.  Just a quick manual process here for reporting, another little development project here for that new pricing plan the current telecom billing system doesn’t support.  Then there’s the merger … Read More →


  • So, Where Did It Go? And Why Can’t I Find It?

    • I’m Talking About Your Revenue If you guessed I was talking about my sanity, well, on most days you’d be right.  But that’s not the issue today.  Today I am pondering lost revenue.  A report issued by Juniper Research claims … Read More →


  • IDI Billing Solutions Sponsors Innovation + Creativity Festival at Rochester Institute of Technology

    • Tens of thousands to experience presentations, hands-on demonstrations, exhibitions, and research projects by RIT students, faculty and staff VICTOR, N.Y. (May 1, 2012) — IDI Billing Solutions, leading developer of billing and operations solutions for the telecommunications industry, is pleased … Read More →


  • Healthy Billing. Healthy Business.

    • I know.  Healthy, healthy, healthy.  Seems nearly anything these days can be fixed just by being healthier.  But billing, really?  Turns out, there may just be some truth to the matter.  Keith Brody, former editor of Billing International and FT … Read More →


  • Derrick Van Grol Chosen to Judge Stevie Awards

    •   We are pleased to announce that our own Vice President of Global Sales, Derrick Van Grol, has been selected as a judge for the sixth annual Stevie Awards for Sales & Customer Service. Van Grol joins an accomplished group … Read More →


  • Info Directions becomes IDI Billing Solutions

    • We are excited to share with you some “info” about a new “direction” for our company.  Beginning today, Info Directions is now known as IDI Billing Solutions. In addition to the simplicity the new name provides, it marks our evolution … Read More →


  • Employee Spotlight: Carmen DeFeo

    • Name: Carmen DeFeo Title: Director of Account Management Years at Info Directions: 90 days Best part about working at Info Directions: It is rewarding to see first-hand how our clients use CostGuard and the value it brings to their business … Read More →


  • A Champion for Women in Business

    • Congratulations to our Vice President in Charge of Hiring Really Talented People Debbie Culeton who was named “Women in Business Champion of the Year” by the Victor Local Development Corporation at an awards ceremony held yesterday. The award recognizes an … Read More →


  • Cultivating a Future of Innovation and Creativity

    • As a company, “Innovation” ranks as one of our most important corporate values.  As it pertains to telecom – if you’re not moving forward, you’re falling behind.  Let’s face it, we thrive on innovation.  We have to or we will … Read More →


  • Giving back to the community @ Info Directions

    • Spend some time getting to know Info Directions and you will quickly realize how committed the company is to giving back to the community. The company starts by giving employees 8 hours of time to dedicate to the non-profit of … Read More →


  • Is Bill Shock Really Such a Shock?

    • Internally, our Product Management team has been diligently keeping pace with the information coming out of the FCC’s Bill Shock NPRM and the Senate’s legislative action under The Cell Phone Bill Shock Act of 2010.  While I understand the temptation … Read More →


  • Congratulations to GreatCall, Inc. for their CTIA “BIG Idea” award nomination

    • GreatCall’s 5Star Personal Security (listed as Mobile Personal Security, GreatCall, Inc. on the CTIA contest website) has been nominated for a CTIA “BIG Idea” award.  Read more about GreatCall’s entry and cast your vote here:  http://ctiait.ctia.org/premium_sessions/2011/public/index.cfm/viewEntry/237/


  • Telecom Bytes – News you may have missed

    • From the serious to the much less so, lots has been happening in the world of telecom. Here’s some interesting news you may have missed in the holiday rush. Bell Canada to levy $1 per gigabyte penalty on heavy users … Read More →


  • In the Spirit of the Holidays

    • Thank you to our clients and partners!  This year we chose a different approach for our corporate gift giving, sending gift cards for the online charity, www.donorschoose.org.  We are so grateful to hear how the idea has been embraced and how our clients … Read More →


  • Employee Spotlight – Cathie Wolfe: Director, QA

    • From time to time, Info Directions will be adding an “Employee Spotlight” post to the Blog to feature a more personal look at some of the unique individuals that make Info Directions a success. Name:  Cathie Wolfe Title:  Director, Quality … Read More →


  • Plan Now for Great Billing in 2011

    • Making changes to your current billing solution may not be at the top of your list of considerations while you’re busy working on your 2011 budget, but it can bring operational and efficiency improvements that deliver real bottom-line impact to … Read More →


  • Billing is Not Boring – Best of the Best in B/OSS

    • As my boss is fond of saying, “Billing is not boring!” And he’s right.  The complexity and diversity of the industry are remarkable and the “bill” is the cornerstone for carriers and, of course, for billing solutions providers.  That’s why … Read More →


  • Online Payment is Still a One Way Street

    • Everything’s going online, right?  A recent survey by Fiserv would seem to indicate a resounding, “yes.”  For communications service providers, more and more people are paying their bills with a simple click of the mouse…and the good news is, they … Read More →


  • COMPTEL Here we Come

    • Just a quick note…Info Directions will be attending the COMPTEL PLUS conference in Dallas, Sept. 12-15. On the heels of a fantastic Billing World show, we are pleased to have another opportunity to meet with leading telecom providers and demonstrate how … Read More →


  • Data Trumps Voice: What Will Our Mobile Market Look Like in a Year?

    • The TelecomTV.com headline read, “Softbank becomes first mobile telco to outsell voice with data.”  In a mobile world that made us dependent on its voice service offerings, this really grabbed my attention.  As much as mobile voice changed our world, … Read More →