Multimedia

Podcasts

• Mike Holleran, Senior Product Manager of Back Office Services and architect of Info Directions’ SaaS offering, gives a preview of his 2011 B/OSS Live! Presentation: Are You Ready for the Cloud? Think Before You Leap. (AAC)
• Chuck Young, Info Directions Implementation Manager, shares simple auditing techniques that service providers can employ today to spot common revenue leakage issues. (Windows Media Audio)
• Ray Morris, Jitterbug COO, talks about challenges that Info Directions helped solve (Windows Media Audio)

Webinars

• Dispelling The Top 3 Myths of PCI Compliance (Windows Media Audio)

Case Studies

• AccessPoint (pdf)
  Communications provider speeds processes by 50 percent, cuts costs by 25 percent
• GreatCall (pdf)
  CostGuard user GreatCall excels in customer care while managing growth and expanding services
  March 2012, via billingworld.com  
• GreatCall (pdf)
  MVNO provider manages sizzling growth using CostGuard for operations and billing
• Mohave Wireless (pdf)
  Communications provider retrieves over $400,000 in revenue, cuts transaction time by 25 percent
• Penn Telecom (pdf)
  Info Directions replaces Penn Telecom’s back office–a rare instance of a successful buy, build and replace program.