Customer Support Tickets

A better support experience for your customers and employees.

CostGuard’s Tickets module allows support organizations to focus on resolving customer issues instead of struggling with a complex, difficult to use ticketing system. Tickets reduces the effort needed to submit, monitor, and update issues – leading to better resolution times and increased customer satisfaction.

Tickets provides the ability to:
Allow users to customize their work queues and quickly make updates using the Tickets Dashboard
Standardize and optimize process by guiding users through proper issue classification
View a timeline of important activity and milestones for each ticket
Bring insight by capturing the customer locations and service components that are affected
Give global visibility to employees for active tickets that are having a significant impact
Integrate with our OnlineBill subscriber portal to provide customer self-service and communication capabilities