The CostGuard application gives service providers the power of offering convergent and bundled services on one bill and the operational efficiencies of one B/OSS system. CostGuard integrates customer information and delivers a best-of-breed billing, customer care, OSS and integrated POS solution with the flexibility to accommodate the technology demands and customer service requirements of a unified communications world.
In addition to allowing providers to sell multiple services to customers, the CostGuard application helps you deliver these products easily and efficiently. Our integrated point of sale platform extends the reach of the CostGuard convergent billing system solution into retail operations, call centers and agent channels while still maintaining the holistic view that is critical to convergent providers.
With IDI’s comprehensive Billing as a Service solution, mobile carriers have the application, people, platform and industry expertise needed to deliver a comprehensive communications solution.
CostGuard B/OSS
CostGuard provides convergent carriers with a B/OSS solution that includes a single customer database and product catalog, making all subscriber billing and retail interactions visible. With CostGuard’s flexible and robust Product Catalog, market trends can be addressed quickly with new products, profitable products can be leveraged, and unsuccessful products eliminated with ease. CostGuard delivers the information service providers need to improve retention rates and create new service offerings.
CostGuard’s OSS features also automate manual operations, escalate customer trouble tickets, and provide the checks and balances to ensure critical tasks are completed accurately and on time. Integrated workflow tools help eliminate repetitive tasks and create greater accountability throughout the organization.
OnlineBill
Reducing costs and managing cash flow are also critical for telecom service providers. With OnlineBill Electronic Bill Presentment and Payment (EBPP), providers have the ability to produce and distribute invoices electronically and push self-care activities to the Web. OnlineBill helps service providers reduce mailing costs, put invoices in the hands of customers faster and encourages swift payment receipt via the Internet.
Learn more about OnlineBill >>
See how convergent carriers use CostGuard
