In addition to our expertise in serving facilities-based mobile carriers, IDI offers a comprehensive solution for Mobile Virtual Network Operators (MVNOs). Supported by IDI’s operational and technical expertise in the back office, successful MVNOs can focus their efforts on marketing, sales and differentiating their offers to win in selected market segments.
IDI’s MVNO solution includes out-of-the-box integration to major U.S. wireless carriers and top customer premise equipment fulfillment vendors. IDI also offers customers the ability to easily integrate with additional partners and support multiple sales channels to capitalize on new market opportunities.
With IDI’s comprehensive Billing as a Service solution, MVNOs have the application, people, platform and industry expertise needed to establish and reinforce their brand.
CostGuard B/OSS
CostGuard gives MVNOs the ability to establish an efficient back office and meet the specific needs of their customer base. Whether your MVNO has a special customer care strategy, diverse sales and distribution channels, distinctive branding, unique handsets or all of the above, CostGuard provides flexible support. Imagine your people using the same application to handle provisioning, billing, product development, finance and accounting, retail and call center sales, customer service and more. CostGuard does it all.
OnlineBill
For mobile customers, online self-care is a must for everything related to their wireless service. From ordering new phones to checking usage, mobile customers depend on the convenience of the Web to manage the relationship with their service provider. With OnlineBill, carriers can drive customer care, payment and ordering activities to the Web, creating an efficient 24/7 service environment.
Learn more about OnlineBill >>
See how GreatCall uses CostGuard:
- GreatCall (pdf)
CostGuard user GreatCall excels in customer care while managing growth and expanding services
March 2012, via billingworld.com - GreatCall (pdf)
Cellular provider manages sizzling growth with .NET system for operations and billing - GreatCall press release
MVNO uses CostGuard B/OSS to build out new mobile services and solutions to keep customers connected, safe and healthy
