Ever wonder what happens when a start-up grows up? You get IDI Billing Solutions. What began as a small team with a notion to bring billing and management capabilities to growing telecom companies 26 years ago, has since grown into a 150-employee (and counting) company now known as a premier provider of innovative, cloud-based billing, automation and workflow solutions.

At IDI Billing Solutions, we take the “wow” factor in telecom and turn it into dollars and cents. All your messages, apps, internet usage, etc. – our software bills for them. From the basics for every SaaS customer—integration capabilities, web services, integrated G/L and subscriber portal functionality—to a suite of web applications, such as order placement, customer support, ticketing, communications, an integrated point of sale and inventory management—we’re on the cutting edge in the telecom space, and our product is always evolving.


IDI Billing Solutions needs customer-focused, technology-savvy individuals who thrive on managing the details and meeting deadlines – while maintaining a sense of calm that makes it all look like business as usual.

IDI’s Billing Specialists get to exercise both sides of their brain. They are experts in managing the behind-the-scenes activities that ensure our customers’ invoices are accurate and timely. They also work directly with our customers to establish best practices, think creatively to answer product questions, plan maintenance activities, and advise them on ways to streamline their billing operations. Our Billing Operations Specialists combine a love of both process and customer service.

Excellent verbal and written communication skills are a must, as well as the ability to follow through on commitments, manage multiple priorities and passionately work to resolve client questions.


  • Ensure the availability, integrity and accuracy of our customers’ SaaS-based billing system through application of standard operations and best practices.
  • Assist management in identifying the needs of the customer that must to be addressed in order to implement their business plan on our CostGuard billing platform.
  • Assist/advise customer on product functionality in order to streamline business processes and provide customers’ business with a competitive advantage.
  • Develop comprehensive knowledge of our customer’s business and CostGuard systems.
  • Complete daily, weekly and monthly processing for customers including billing and generating invoices.
  • Respond to customer phone calls and e-mails requests completely and in a timely fashion.


  • Bachelor’s Degree in Computer Science or a related field and/or 2-4 years of relevant experience.
  • Strong customer service skills.
  • Outstanding communication and people skills.
  • SQL experience a plus.
  • Ability to prioritize and manage multiple tasks.
  • Strong problem solving and troubleshooting skills.
  • Two years telecom billing experience preferred.


Hybrid office environment. Use of telephone and computer frequently. Must be available 24X7 on a rotating on-call basis. Will be required to cover evening rotations as scheduled. Occasional travel may be required, (less than 5%).


When it comes right down to it, you should know that we’re a close-knit, tenacious team of dedicated professionals. Ultimately, we believe that what makes a great company really boils down to two simple factors—how good its people are and how well they are cared for. That’s why we work hard to foster an environment of trust, collaboration, and inclusion, with a strong focus on work-life balance. We strive every day to maintain our employee-centric culture.


Please submit your resume to: resumes@idibilling.com.