Leadership

Chief Executive Officer Donald Culeton drives the overall strategy of IDI Billing Solutions. He is passionate about understanding market and technology trends and collaborating with customers to achieve their business needs.  As a result, IDI delivers solutions that accelerate their growth while keeping their expenses in check.

Don established IDI in 1996 with a foundation of building a culture that attracts and retains the best and brightest employees who share common values including innovation, teamwork and integrity.  This combined with a focus on speed to market, quality and exceeding expectations is why our customers say, “IDI is more than a vendor; they are a trusted partner that enable us to quickly transform our ideas into growth.”

Under his stewardship, IDI has grown from a start-up to an industry leader, earning the company recognition as an Inc. 5000 Fastest Growing Privately Held Firms five times, and securing numerous industry awards. Don was also named one of the “25 Most Influential People in Telecom Software” by B/OSS Magazine.

As President of IDI Billing Solutions, Patrick Talty leads the company in its overall day-to-day activities and execution of key strategic objectives. Patrick has a broad and diverse knowledge of solutions architecture, software development and business operations management. He has held a variety of positions at IDI since 1997 including Vice President of Operations and Chief Security Officer, overseeing many aspects of the company’s cloud operations, professional services and compliance programs. Prior to joining IDI, Patrick implemented security solutions throughout North America and Europe for Eastman Kodak.

Patrick holds an MBA in Executive Leadership and Applied Management and a Bachelor of Science degree from Rochester Institute of Technology (RIT). He retains CGEIT® and CISM® credentials for professionals who manage, design and oversee enterprise information technology and security programs. Patrick is a member of the Dean’s Advisory Council at RIT’s Saunders College of Business and mentors graduate students in the Saunders Leadership Fellows Program.

Chief Revenue Officer Ron Whaley is responsible for driving value and adoption in both established and emerging markets with the express purpose to escalate growth; aligning all revenue-generating departments and building strategic partnerships. As a key member of the executive team, he works with company leaders to execute on the overall strategic plan.

Ron has built, managed and motivated business development teams in a variety of business verticals. His transformative vision is behind integrative customer engagement solutions that align transaction, payment and marketing touchpoints, all of which simplify operations and amplify customer engagement. He has held long-tenured executive positions at OSG and Vestcom International.

An Executive Board member of the Competitive Carriers Association (CCA), Ron has been a notable advocate for wireless/mobile communications carriers for 15 years. He holds a Bachelor’s degree in Business Administration from the State University of New York College at Oswego.

Monica Andrade oversees IDI’s financial operations and strategy. She is responsible for the capital and operating budgets, accounting, reporting, audits, internal controls, tax management and 401(k) plan administration.

An accomplished financial leader, Monica brings to IDI over 25 years of experience in planning and analysis, statutory reporting, internal controls, cross functional system implementations and team development. Her background includes Big 4 Accounting firm experience at KPMG and Fortune 500 experience, most recently 20+ years of leadership roles at Xerox.

Monica holds a BS in Economics from the Universidade Federal Fluminense and an MBA from the Simon School of Business, University of Rochester. Certifications include Certified Project Manager (CPM) and Lean Six Sigma Black Belt (LSS BB).

Avi Dasgupta oversees the Security & Information Technology division and is responsible for all activities related to IT governance, risk management and corporate security. His team ensures IT services are performed in accordance with industry best practices, policies and internal support of the company’s global SaaS solution.

Avi has over twenty years of leadership experience in all functions of IT including application delivery, infrastructure, operations and enterprise architecture. He has held senior positions at Constellation Brands, Xerox Corporation and most recently served as Chief Information Officer at Monro, Inc.

Avi holds a MS in Computer Science from the College of William & Mary and an MBA from the Simon School of Business, University of Rochester. Certifications include Project Management Professional (PMP), Change Management Professional (Prosci), Scrum Master (CSM) and Lean Six Sigma Green Belt (LSS GB).

Carmen DeFeo leads the Customer Relations division which encompasses the Customer Support and Account Management teams. Carmen oversees the strategic sales plan and the advocacy of IDI’s customer base as well as the technical assistance process.

His organization ensures that IDI has an in-depth understanding of customer business imperatives, positions appropriate IDI products and services, and provides timely and effective technical support.

With more than 20 years of experience in the telecommunications industry including Frontier Communications, ChoiceOne, Global Crossing and Current Communications, Carmen has an established track record in achieving results and motivating organizations to deliver world-class customer experience.

Debi Jones joined IDI in 2008 and has over 20 years of experience in human resources and advocacy. She is responsible for developing and executing strategies with a focus on attracting, developing and retaining talent, and employee relations strategies that represent the organization’s culture and values. As a member of the management team, Debi contributes directly to the strategic objectives of the organization by successfully fostering a company culture where personal growth and professional achievement are recognized and rewarded.

As part of her focus on people-related initiatives and culture, Debi also leads the organization’s facilities, employee events and community outreach programs. Her team aspires to create memorable experiences that foster unity and teamwork throughout the company and community.

An active civic leader, Debi is a member of the Board for the United Way of Ontario County Women’s Leadership Council and the Board of Directors Chair for the Finger Lakes Community College Foundation.

Stephen Kosarko joined IDI in 1996 after several years at Eastman Kodak and subsidiary Edicon. Steve oversees the development and build out of the company’s long-term technology vision and software solutions for customers. He is responsible for the delivery of innovative products that enable customers to meet the challenges and opportunities of the telecommunications market.

Steve’s expertise lies in guiding his product and engineering teams to design and develop complex solutions with high performance requirements. He has been instrumental in transitioning IDI’s core product from a client-hosted solution to a cloud-based SaaS offering. Steve was also responsible for the overall conversion of IDI’s software development process to the Agile development methodology and integrating automation throughout the product delivery process. Under his direction, IDI achieved Gold Partner status as a Microsoft Independent Software Vendor (ISV).

Steve serves on the Ontario County United Way Board and is actively involved in Vistage.

Derrick Van Grol has more than 27 years of experience marketing mission-critical software to companies throughout North America. Derrick began his career at Eastman Kodak Company where he managed a team of product marketing specialists selling high-end digital imaging and access control systems to the Fortune 1000 marketplace, law enforcement agencies and the Federal Triangle.

One of the original founders of IDI, Derrick has been a key contributor to our industry standing as a leader in the B/OSS marketplace servicing not only entry level CSPs with growth plans, but also titans such AT&T, Comcast, Telstra and Mitel.

Tim Wrona joined IDI after nearly two decades working with Communications Service Providers. He oversees the project management and professional services organizations which are focused on providing a compelling value proposition and delivering on best-practices consulting and service delivery.

Tim has held management and executive positions at AT&T, RCN Corporation, Frontier Cellular, Verizon Wireless and Current Communications.