A Billing Specialist reports to the Billing Operations Manager and is responsible for executing day-to-day billing operations for IDI’s SaaS customers. Billing Specialists are ultimately responsible for making sure that customer bills are accurate and generated in a timely fashion.  Billing Specialists will have direct contact with the Company’s customers and need to be customer focused.

DUTIES AND RESPONSIBILITIES:

  • Ensure the availability, integrity and accuracy of customer’s CostGuard SaaS systems through application of SaaS Standard Operations and CostGuard best practices.
  • Assist Program Management in identifying the needs of the customer that must be addressed in order to implement their business plan on the CostGuard SaaS platform.
  • Assist/advise customer on product functionality in order to streamline business processes and provide customers’ business with a competitive advantage.
  • Follow standard operating procedures to ensure billing accuracy.
  • Be equally knowledgeable of customer’s business and CostGuard systems.
  • Complete daily, weekly and monthly processing for customers including billing and generating invoices.
  • Respond to and complete customer phone calls, e-mails, and service requests completely and in a timely fashion.
  • Use time tracking application to track hours spent working for individual customers.
  • Gather SaaS usage information and generate monthly invoices to be sent to SaaS customers based on each customer’s charges stated in their contracts.
  • Maintain product knowledge by learning and becoming proficient on new software releases.
  • Available to customers and teammates with regular, punctual, and reliable attendance.  Shifts are scheduled within 8:00 a.m. to 9:00 p.m.
  • Participate in on-call pager/cell phone support as needed.
  • Uphold company policies and procedures.
  • Perform additional related responsibilities as requested.

EDUCATION:

Bachelor’s Degree in Computer Science or a related field and/or 2-4 years of relevant experience.

QUALIFICATIONS:

  • Strong customer service skills.
  • Outstanding communication and people skills.
  • SQL experience a plus.
  • Ability to prioritize and manage multiple tasks.
  • Strong problem solving and troubleshooting skills.
  • Two years CostGuard or Telecommunications billing experience strongly recommended.


WORKING CONDITIONS:

Office environment. Use of telephone and computer frequently. Must be available 24X7 on an on-call basis. Will be required to cover evening rotations as scheduled. Occasional travel may be required, (less than 5%).

Interested and qualified candidates should submit a resume and salary requirements to resumes@idibilling.com

EOE.