A better support experience for your customers and employees.
CostGuard’s Tickets module allows support organizations to focus on resolving customer issues instead of struggling with a complex, difficult to use ticketing system. Tickets reduces the effort needed to submit, monitor, and update issues – leading to better resolution times and increased customer satisfaction.
Tickets provides the ability to:
|Allow users to customize their work queues and quickly make updates using the Tickets Dashboard|
|Standardize and optimize process by guiding users through proper issue classification|
|View a timeline of important activity and milestones for each ticket|
|Bring insight by capturing the customer locations and service components that are affected|
|Give global visibility to employees for active tickets that are having a significant impact|
|Integrate with our OnlineBill subscriber portal to provide customer self-service and communication capabilities|