From the hottest technologies to the coolest gadgets, telecom makes the world go around. If you doubt that, look around and notice how many people you see on their phones this very minute!
At IDI Billing Solutions, we take the “wow” factor in telecom and turn it into dollars and cents. All those pictures, messages, apps, etc. – our software platform bills for them.
IDI Billing Solutions provides operations and billing support solutions to mobile, wireline and IP-based service providers. As a billing company, we are perched right on top of telecom’s trillions of dollars of revenue. When they grow, we grow.
Besides a great industry and challenging work, there’s plenty of fun at IDI, too. IDI works hard and plays hard. Holiday parties, bowling get-togethers, picnics, and much much more. We’re also community minded, offering employees 8 hours of community service time each year for the charity of their choice. A competitive salary, 401k contributions, three week’s vacation to start (and more) create a compelling benefits package.
The thing is, telecom billing isn’t easy. That’s where you come in.
STARTING YOUR IDI CAREER
IDI Billing Solutions needs independent thinkers with a technical aptitude, strong communication skills and a commitment to being successful on the front lines of customer satisfaction.
IDI’s Customer Software Support Specialists are support experts in operations, configuration and trouble-shooting activities related to our proprietary billing solution (this is not general computer Help Desk support).
We’re looking for personable and personality and a good match for a corporate culture steeped in innovation, creativity and continuous learning. Excellent verbal and written communication skills are a must, as well as the ability to follow through on commitments, manage multiple priorities and passionately work to resolve client questions.
SO, WHAT WOULD YOU REALLY DO AT IDI?
- Provide outstanding customer support and remain approachable to our clients and business partners.
- Communicate effectively via telephone and email.
- Maintain a good attitude. Negativity need not apply.
- Research problems and customer inquiries and resolve issues in a timely manner.
- Upgrade customer’s systems to the latest version of our proprietary software.
- Utilize incident tracking system to document and manage customer interactions.
- Interact and communicate with internal teams.
- Continue to research and learn about new industry technologies.
- Work an 8-hour shift between the hours of 8 a.m. and 9 p.m. as scheduled. Participate in scheduled on-call and install rotations.
YOUR EDUCATION AND EXPERIENCE
We’d prefer some college education in business or a computer-related field, a technical degree or certification in a computer-related field or equivalent experience.
Now, just in case you think this career opportunity is too good to be true, remember what we said about telecom billing not being easy. It isn’t. But if you’re ready for the challenge and excited to be in a position where you can make a difference, acquire new skills and be part of something great, join us at IDI and you’ll be rewarded with an incredible career in an amazing industry fueled by some of the most pioneering minds of our time.
Office environment. Use of telephone and computer frequently. Must be available 24X7 on an on-call basis and installation rotations. Will be required to cover evening rotations as scheduled. Occasional travel may be required, (less than 5%).
Please submit your resume to firstname.lastname@example.org.