The Customer Journey Is Ever Evolving—Let’s Build A Better Experience Together

The IDI 2022 User Conference is just around the corner. With a focus on the Customer Journey—delivering a frictionless, end-to-end experience in an effort to meet customers wherever they are, whenever they feel motivated to engage, on whatever device they choose—it is THE place to discover solutions and join with others who are also focused on building a better experience for those they serve.

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Why Attend? Here’s Just A Sampling Of What You Can Expect

Get An Inside View On What’s New & What’s Next

Learn more about what we’re working on through exclusive insider access to our product roadmap. We’ll also take a deeper dive into newly released Costguard functionality—sharing use case demonstrations, providing important updates, and fielding your questions.

Dynamic Presentations, Use Case Demos, And Specialized Education Tracks

We’re incredibly excited about this year’s lineup of educational tracks—you’ll learn about enhancements to our customer portal (OnlineBill), exciting payment gateways and channels (Paymentus), and key updates on Web Sales. We’ll also be offering focused session tracks for both mobile and wireline—select the content that best fit your needs.

Schedule One-On-Ones With Our Product Experts

Your input goes a long way into shaping our focus. We encourage you to schedule time with IDI leadership, product experts, and your Account Managers—share your thoughts on our technology and systems, discuss your specific needs, and collaborate on future enhancements. This is our time to work together.

Network, Share, Inspire & Be Inspired

Guaranteed to hone your focus and spark new ideas, you’ll have the opportunity to meet and socialize with other users—ask questions, share your thoughts, collaborate, and get excited as we work to build a better experience together!

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Agenda & Speakers

We’re thrilled to announce our special guest and keynote speakerformer Denver Broncos Captain and All-Pro Linebacker Karl Mecklenburg! 


Karl understands what it takes for a team to work together for the good of all, and he’ll speak about what it takes to be successful in all aspects of life.

As a NFL celebrity and highly regarded Certified Speaking Professional, Karl’s message of universal, unchanging keys to success will inspire the best qualities in your team members!
Here is a look at our conference agenda highlights:


5:30 pm – 7:30 pm   Welcome Reception – Meet & Mingle


7:30 am – 4:00 pm

  • Arrival and Continental Breakfast
  • Welcome and Introductions
  • Keynote Speaker – Former Denver Broncos Captain Karl Mecklenburg!
  • Product Roadmap – What’s New & What’s Next
  • Newly Released Functionality – A deeper dive into new CostGuard functionality
  • Customer Portal – Updates and prototype demo
  • Paymentus – Exciting payment gateways and channels
  • Web World – A closer look at plans for a full web-based platform
  • Integration and Automation – Capabilities, successes and lessons learned

6:00 pm – 8:30 pm   An Underwater Adventure – Denver Downtown Aquarium


8:00 am – 12:00 pm

  • Arrival and Continental Breakfast
  • Customer Journey – Map customer and user experiences
  • User Survey Results and Q&A – We want to hear from you!
  • Web Sales – Updates and Feedback
  • Partner Case Study – Inland Cellular and Core Commissions
  • Discussion Board – Our opportunity to whiteboard ideas out together
  • Conference Wrap-Up



Conference Speakers


Patrick Talty President
and CSO


Carmen DeFeo
Vice President, Customer Relations


Mike Holleran
Vice President,


Steve Kosarko
Vice President, Engineering


Derrick Van Grol
Vice President,
Global Sales


Jim Hart
Senior Product Manager

Kpie 2

Kenny Pierce
Senior Product Manager


Angela Sulzbach Senior Product Manager

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Venue & Accommodations

The ART Hotel
1201 Broadway
Denver, Colorado 80203
Phone: (303) 572-8000

Check In: 4 p.m. Check Out: 11 a.m.

Room Rate: $203 single/double occupancy
Hotel rate block cutoff: October 3, 2022

Book Now

Or call the hotel directly and ask for the IDI Billing Solutions rate.

If you are looking for additional days beyond our block of Monday and Tuesday, please book the available days in the block through the link and then contact the hotel to add the additional nights. These will be given based on availability in the hotel.

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Denver—The Mile High City

Welcome to Denver where 300 days of sunshine, a thriving cultural scene, diverse neighborhoods and natural beauty combine for the world’s most spectacular playground.

IDI will be hosting an evening at the Downtown Aquarium — An Underwater Adventure. With an award-winning culinary team and 1 million gallons of extraordinary exhibits – you don’t want to miss it!

Check out some favorite restaurants, places to see, and things to do during your stay.

We Look Forward To Seeing You!