Building A Better Experience | IDI Billing Solutions

The IDIxperience—Your Destination For The Latest In Topical Telecom Insights.

In this edition of The IDIxperience we focus on Partnership & Collaboration—including an insightful look into our collaborative design process and how it leads to better solutions, and a case study on how we partnered with a top broadband service provider for a rapid deployment that also set the foundation for future growth.

Be on the lookout for new content monthly, as we will be updating this page with valuable education, special offers, and unique opportunities to engage and share your thoughts. And be sure to check out past editions here.

Thanks for joining us. We hope you enjoy the experience!

Collaborative Design Leads To Better Solutions

Software should never be designed in a vacuum. Every new update, feature, and release should ideally incorporate the voice of the customer to address the most important user needs, pain points, and priorities. See how IDI works closely with clients to deliver optimal results.

Building The Future Of Greenlight Networks

Rapidly expanding Communications Service Providers face a common challenge: How do their billing and OSS systems scale up with their increasing footprint and customer base? See how IDI partnered with Greenlight to set the foundation for future growth.

Multiple Departments Benefit With The Right B/OSS Partner

The right B/OSS provider can help improve business operations across multiple departments—all while improving productivity, delivering cost efficiencies, and increasing customer satisfaction.

Partner Case Study – Paymentus & Shentel

A best-in-class provider of cloud-based bill payment technology solutions and services, Paymentus is a key IDI partner, helping us deliver on our commitment to providing customers with a full, web front office experience—including digital payment capabilities. Learn how their solution helped a rural telecom customer reduce call volume by 45% while significantly increasing its customer experience and satisfaction scores.

Transforming Ideas Into Growth

Designed to supportive innovative offerings, complex rating schemes and diverse business models, IDI offers a world-class, cloud-based B/OSS platform that delivers the power and flexibility you need to make your customer journey transformation a reality.

Events

The 2023 telecom industry events calendar is packed full of fantastic opportunities to gain knowledge and insights, network with peers, attend educational sessions and engage with vendors. Which upcoming events are on your radar? Let’s connect!

UNITEL Executive Summit – August 7-8, Omaha, NE

The UNITEL Executive Summit is a fantastic venue for communication experts to join together and foster innovative ideas and strategies to formulate future growth and development within the industry. IDI is a proud Gold sponsor of the 2023 event. Planning to attend?
Let’s Connect!

WTA Fall Educational Forum – September 10-13, Coeur d’Alene, ID

As a proud Platinum Sponsor of the 2023 WTA Fall Educational Forum, IDI Billing Solutions remains committed to supporting the WTA’s mission of bringing better, faster broadband to rural communities and underserved markets. Planning to attend?
Let’s Meet Up!

Turn Your Ideas Into Growth

With customer expectations on the rise, digital channels expanding, and the need for secure operating environments becoming more of a priority now than ever before—it takes advanced customer experience management technology to stay ahead of the curve.

For over 25 years, IDI Billing Solutions has been a leading provider of Billing, Automation, and Workflow solutions for the communications industry. Our comprehensive, highly secure, cloud-based solution enables providers with the ability to streamline operational efficiency, monetize services, automate operations, and seamlessly scale as your business demands.

CostGuard Billing & OSS

Experience a world-class monetization platform designed to support innovative product and service offerings, complex rating schemes, and diverse business models.

The IDI Difference

Through innovative technology, people, partners, and systems, we’re dedicated to providing the insightful counsel and specialized expertise required to make your customer journey transformation a reality.

Learn How IDI Can Help You Build A Better Experience

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