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The IDIxperience—December Edition: Building A Better Experience

As customer expectations continue to evolve, telecom service providers look for innovative strategies to meet and exceed them. In this edition of The IDIxperience, we share strategies to help providers Build A Better Experience–with insights on the digital divide, bundling in the age of convergence, and a closer look at the themes that are set to shape the telecom industry in 2024 and beyond.

Be on the lookout for new content monthly, as we will be updating this page with valuable education, special offers, and unique opportunities to engage and share your thoughts. And be sure to check out past editions here.

Thanks for joining us. We hope you enjoy the experience!


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Bridging The Divide: Bringing Digital To Rural America

Access to reliable internet connectivity is crucial for economic growth and social development. With their expertise, telcos have the ability to provide equal access and opportunities for all in an effort to bridge the gap between those who have access to and can effectively use digital technologies, and those who do not.

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The Power of Bundling in the Age of Convergence

Today’s customer demands a frictionless, end-to-end, omnichannel experience, allowing them to manage multiple subscriptions on one convenient platform – anytime, anywhere. Here, we share our thoughts on the opportunities that bundling presents for service providers – from increased revenue, to boosted retention rates and loyalty.

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Building A Better Experience With IDI

Navigating the complex landscape and meeting the distinctive challenges of the telecom billing industry demands more than a “one-size-fits-all” solution; it requires a strategic partnership with industry leaders who serve as an extension of your business. Here’s how we do it.

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Top 10 Telco Trends In 2024

Advancement of 5G, evolution of mobile messaging, AI disruption, and innovative sustainability. Juniper Research identifies these four key themes as the guide for the telecom ecosystem over the next year. By shaping key disruptions in the market, these trends will require operators to respond swiftly to secure a competitive edge.

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Transforming Ideas Into Growth

Designed to supportive innovative offerings, complex rating schemes and diverse business models, IDI offers a world-class, cloud-based B/OSS platform that delivers the power and flexibility you need to make your customer journey transformation a reality.


More IDIxperience Content


The 2024 telecom industry events calendar is packed full of fantastic opportunities to gain knowledge and insights, network with peers, attend educational sessions and engage with vendors. Which upcoming events are on your radar? Let’s connect!

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PTC ’24 – January 21-24, Honolulu, HI

PTC’s Annual Conference is a strategic springboard for the global communications industry, providing all attendees with a four-day platform to focus on planning, networking, and discovering what lies ahead for the ICT industry. Planning to attend? Let’s Meet Up!

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Metro Connect USA – February 26-28, Fort Lauderdale, FL

This premier event unites leadership teams across the US fiber market, including metro, lit, dark fiber, long-haul, subsea, fiber to the home, and fixed wireless access, as well as data centers, cloud providers, wireless communications infrastructure providers, and their investors. Planning to attend? Let’s Connect!

Turn Your Ideas Into Growth

With customer expectations on the rise, digital channels expanding, and the need for secure operating environments becoming more of a priority now than ever before—it takes advanced customer experience management technology to stay ahead of the curve.

For nearly 30 years, IDI Billing Solutions has been a leading provider of Billing, Automation, and Workflow solutions for the communications industry. Our comprehensive, highly secure, cloud-based solution enables providers with the ability to streamline operational efficiency, monetize services, automate operations, and seamlessly scale as your business demands.

CostGuard and OSS

CostGuard Billing & OSS

Experience a world-class monetization platform designed to support innovative product and service offerings, complex rating schemes, and diverse business models.

The IDI Difference

The IDI Difference

Through innovative technology, people, partners, and systems, we’re dedicated to providing the insightful counsel and specialized expertise required to make your customer journey transformation a reality.

Learn How IDI Can Help You Build A Better Experience

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