IdI Demand Gen 2023 04 Apr Title02

The IDIxperience—January Edition: Building A Better Experience

In this issue of The IDIxperience, we explore dynamic strategies for telecom service providers to adapt to ever-changing customer expectations. We share a preview of a new Business Intelligence solution that is underway at IDI and how it will enable telcos to transform data into decisions. We also examine the importance of defining your product values, discuss the role of AI in enhancing customer experiences, and provide a glimpse into future trends in the communications industry.

Be on the lookout for new content monthly, as we will be updating this page with valuable education, special offers, and unique opportunities to engage and share your thoughts. And be sure to check out past editions here.

Thanks for joining us. We hope you enjoy the experience!


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From Data To Decisions: Turning Advanced Analytics Into Strategic Assets With BI

In this feature, we share details on an initiative that IDI has recently embarked on – a Business Intelligence solution that is poised to empower our customers in harnessing the vast amounts of data at their disposal and transforming it into a pivotal asset for developing future-forward strategies with confidence and precision. 

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Defining Your Product Values

Great software companies need more than just a thriving company culture guiding them, they also need the right product culture. In this article, IDI’s VP of Product, Mike Holleran, explores the relationship between product and company values and how organizations can shift their focus to delivering outcomes, instead of just output.

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Telecom Transformed: Unleashing AI For Superior Customer Experiences 

As a transformative force reshaping the landscape of customer experience, AI stands poised to propel the telecom industry into a new era of innovation and efficiency. Dive into our infographic to explore how AI is redefining the very core of telecom services, ensuring businesses stay ahead of the rapidly evolving digital world.  

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Trends in the Communications Industry 

The pressure is on for telcos. Streamlined experiences, network monetization and better service have never been more important. This recent report from Salesforce delves into the changing face of the communications industry and provides insight into how providers are taking action to maximize return on investment (ROI), enhance customer experiences, and increase opportunities for revenue growth. 

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Transforming Ideas Into Growth

Designed to supportive innovative offerings, complex rating schemes and diverse business models, IDI offers a world-class, cloud-based B/OSS platform that delivers the power and flexibility you need to make your customer journey transformation a reality.


More IDIxperience Content


The 2024 telecom industry events calendar is packed full of fantastic opportunities to gain knowledge and insights, network with peers, attend educational sessions and engage with vendors. Which upcoming events are on your radar? Let’s connect!

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Metro Connect USA – February 26-28, Fort Lauderdale, FL

This premier event unites leadership teams across the US fiber market, including metro, lit, dark fiber, long-haul, subsea, fiber to the home, and fixed wireless access, as well as data centers, cloud providers, wireless communications infrastructure providers, and their investors. Planning to attend? Let’s Connect!

Wta Demand Gen (1)

WTAApril 14-17, San Antonio, TX 

As a proud Platinum Sponsor of the 2024 WTA Spring Educational Forum, IDI Billing Solutions remains committed to supporting the WTA’s mission of bringing better, faster broadband to rural communities and underserved markets. Planning to attend? Let’s Meet Up!

Turn Your Ideas Into Growth

With customer expectations on the rise, digital channels expanding, and the need for secure operating environments becoming more of a priority now than ever before—it takes advanced customer experience management technology to stay ahead of the curve.

For nearly 30 years, IDI Billing Solutions has been a leading provider of Billing, Automation, and Workflow solutions for the communications industry. Our comprehensive, highly secure, cloud-based solution enables providers with the ability to streamline operational efficiency, monetize services, automate operations, and seamlessly scale as your business demands.

CostGuard and OSS

CostGuard Billing & OSS

Experience a world-class monetization platform designed to support innovative product and service offerings, complex rating schemes, and diverse business models.

The IDI Difference

The IDI Difference

Through innovative technology, people, partners, and systems, we’re dedicated to providing the insightful counsel and specialized expertise required to make your customer journey transformation a reality.

Learn How IDI Can Help You Build A Better Experience

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