MVNO uses CostGuard B/OSS to build out new mobile services and solutions to keep customers connected, safe and healthy
VICTOR, N.Y. (Aug. 30, 2011) — Info Directions, Inc., leading developer of billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that San Diego, Calif.-based GreatCall, Inc. has renewed its contract and completed its latest upgrade to the company’s award-winning billing and operations solution, CostGuard®.
Established in 2006, GreatCall delivers wireless services focused on helping keep customers connected, safe and healthy™. The company is widely noted for its ability to deliver the benefits of innovation and technology in a meaningful and easy-to-use format. In addition to wireless service, GreatCall offers a number of enhanced services designed to enable customers to better manage their safety and well being including 5Star Urgent Response, Check-in Calls, Medication Reminders, LiveNurse service, Daily Health Tips and Wellness Calls. GreatCall’s services, apps and cell phone handsets are sold nationwide at leading retailers such as Best Buy, Sears, Radio Shack Dealer Franchise and more.
GreatCall has been an Info Directions client since 2007, when it selected the CostGuard B/OSS and hosted services solution. Since its initial implementation GreatCall has experienced significant growth, both in subscriber numbers and in the variety of services it offers. Info Directions’ CostGuard B/OSS solution has supported the organization’s numerous product and service launches over the years, including migrating to one of the nation’s largest and most dependable wireless networks and introducing a number of health-related applications and services.
“We have a true partnership with Info Directions. We strive to be responsive to customer needs, delivering communications technologies, applications and services that help them lead safer, healthier lives,” said David Inns, GreatCall president and CEO. “Info Directions has a flexible B/OSS solution and the telecom expertise to ensure we meet the commitments we make to our customers.”
“GreatCall has a dynamic product development organization that always looks for additional services that leverage technology and help the company’s subscribers. That’s an important mission,” said Donald Culeton, president and CEO of Info Directions. “GreatCall offers customers simplicity in its products and services, and they demand the same from their billing operations. We are pleased to continue supporting GreatCall’s efforts.”
About GreatCall, Inc.
GreatCall differentiates itself as a company of “People You Can Count On” to deliver wireless services focused on helping to keep customers connected, safe and healthy™. The company stands apart from other wireless services providers through its simplified, personalized and humanized approach, as well as its commitment to providing a high quality customer service experience. The company has been widely praised for its ability to deliver the benefits of innovation and technology in a meaningful and easy-to-use format. GreatCall has received prominent national media accolades from the Wall Street Journal, BusinessWeek, The New York Times, Washington Post and major TV broadcast networks.
GreatCall’s services, apps and cell phone handsets are sold nationwide at leading retailers such as Best Buy, Sears, Sears Hometown Stores, Radio Shack Dealer Franchise, Fry’s Electronics and ShopKo, as well as direct to consumers at 1-800-918-8543 and online at GreatCall.com Service coverage includes the U.S. and Canada. GreatCall is located in San Diego, CA. For more information, please visit www.GreatCall.com.
About Info Directions, Inc.
Info Directions provides operations and billing software for the convergent communications market. The company’s award-winning CostGuard application helps service providers engaged in mobile, MVNO, local, long distance, data and VoIP sales monetize service offerings and streamline operations related to selling, activating, managing and billing customers. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit us at www.infodirections.com.
Grayling Connecting Point for GreatCall
665 Third Street, Suite 100
San Francisco, CA 94107
Info Directions contact
Marketing Communications Manager
833 Phillips Road
Victor, NY 14564