IDI’s new OnlineAgentSM Web application gives third-party agents real-time activation and customer care capabilities
LAS VEGAS CCA Annual Convention (Sept. 24, 2012) — IDI Billing Solutions (IDI), formerly Info Directions, Inc., a leading developer of telecommunications billing, rating, order management, workflow, customer management and sales solutions, is pleased to announce the launch of a Web-based application designed to help mobile service providers empower their agent network. With IDI’s OnlineAgentSM, mobile carriers can provide their agents with an easy to use application that helps drive new sales and manage day-to-day tasks including activations, bill payments, equipment changes, contract renewals and more.
OnlineAgent helps mobile carriers energize their agent network with sales and service capabilities that enable real-time activations and more personalized end user support. Fully integrated with IDI’s CostGuard B/OSS SaaS offering, the solution also helps carriers eliminate manual processes, reduce data input errors, and decrease agent calls to the carrier’s call center. As an online portal, OnlineAgent can be deployed to a new agent in minutes and is compatible with mobile and tablet devices.
“OnlineAgent is a faster and easier way for carriers to put powerful sales and customer management tools into the hands of representatives who are working to expand their presence in the market with tailored sales, service and support,” said Tim Wrona, vice president of marketing and product strategy at IDI. “This is the first of several new web applications IDI is developing to help carriers streamline operations and create a better overall customer experience.”
About IDI Billing Solutions
IDI Billing Solutions (formerly Info Directions, Inc.) is a leading B/OSS services provider for the telecommunications industry. IDI’s Billing as a ServiceSM offering includes the award-winning CostGuard® application, expert back-office and professional services, and a cost-effective SaaS-hosted platform for telecom billing. Billing as a Service gives communications providers engaged in mobile, MVNO, local, long distance, data and VoIP the tools to monetize their services and streamline operations related to selling, activating, managing and billing telecom customers. IDI maintains a Gold Hosting Competency in the Microsoft Partner Program. To learn more about IDI, please visit us at erealitatea.net or call 1.888.924.4110.
IDI Billing Solutions contact
Marketing Communications Manager
833 Phillips Road
Victor, NY 14564