McGraw Communications Extends Contract for CostGuard B/OSS

Convergent Carrier will use CostGuard B/OSS and enhanced EBPP solution, OnlineBill, to improve back office productivity and enhance the end user experience

VICTOR, N.Y. ( Nov. 8, 2011 ) — IDI Billing Solutions (IDI), formerly Info Directions, Inc., a leading developer of billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that New York City-based service provider McGraw Communications has renewed its contract for the company’s award-winning billing and operations solution, CostGuard®.

McGraw Communications provides local, long distance, VoIP, data, Internet and video services to enterprise business customers, offering them the same advanced communications technologies enjoyed by Fortune 500 companies. McGraw has been an IDI client since 2003, when it selected the CostGuard B/OSS solution.  McGraw Communications will continue to use CostGuard to manage rating, billing, operations, customer care and EBPP functions for its growing subscriber base.

Since its initial implementation McGraw has been able to lower its ongoing operational costs and, with the help of the IDI Billing Team, maximize efficiencies throughout the billing process. Through CostGuard, McGraw was able to create an end-to-end solution that responds rapidly to changing business needs, guards against technology obsolescence, and provides flexible product management capabilities.

“IDI has provided us with a comprehensive solution that really focused on our needs as an organization, improving our productivity and providing the flexibility we needed to support our rapid growth,” said Frank Ahearn, CEO of McGraw. “The ability to leverage CostGuard’s flexibility for new marketing efforts and scale effectively provides the foundation for our success today and in the future.”

“McGraw Communications’ use of CostGuard to help streamline operations and enhance customer service is another example of the company’s desire to continuously add value as a service provider,” said Donald Culeton, president and CEO of IDI.  “McGraw offers business-class customers a simplified experience so they can focus on what they do best. We are pleased to continue supporting McGraw’s efforts.”

 About McGraw Communications

McGraw Communications is a leading full-service provider of voice, data, Internet and video services. The company has tripled in size since 2000 by offering unparalleled service that improves client operations while reducing overall operating costs. McGraw’s outsourced management abilities and extensive Tier-1 network offerings provide enterprise businesses with a diversity of redundancy-enhancing technologies routinely used by Fortune 500 companies. McGraw truly is “a better way to communicate.” For more information, please visit McGraw at

About IDI Billing Solutions

IDI Billing Solutions (formerly Info Directions, Inc.) is a leading B/OSS services provider for the telecommunications industry.  IDI’s Billing as a ServiceSM includes the award-winning CostGuard® application, expert back-office and professional services, and a cost-effective SaaS-hosted platform.  Billing as a Service helps providers engaged in mobile, MVNO, local, long distance, data and VoIP monetize their services and streamline operations related to selling, activating, managing and billing customers.  IDI is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program.  To learn more about IDI, please visit us at or call 1.888.924.4110.

McGraw Communications contact

Bob Reisman
Corporate Communications Manager
521 Fifth Ave  Floor 14
New York, NY  10175

IDI Billing Solutions contact

Stacey Michaels
Marketing Communications Manager
833 Phillips Road
Victor, NY  14564