Telecom Billing, Automation & Workflow Solutions
Experience a world-class, cloud-based B/OSS platform that provides the power and flexibility you need to deliver the frictionless, end-to-end, omnichannel experience your customers demand.
The Customer Journey Is Ever Evolving. Together, We Can Build A Better Experience.
With customer expectations on the rise, digital channels expanding, and the need for secure operating environments more of a priority now than ever before—it takes advanced customer experience management technology to stay ahead of the curve. Technology that can reshape your organization and put you on a path to becoming an industry-leading digital service provider.
Fully Integrated
Cloud-Based B/OSS Platform
Agile and flexible—experience a world-class monetization platform designed to support innovative product and service offerings, complex rating schemes, and diverse business models.
Operational
Expertise
Future-driven, data-obsessed, and always curious—our U.S.-based team is dedicated to guiding you through the B/OSS transformation process—delivering the strategic guidance and developmental support you need to build a better customer experience.
Powerful Partner
Alliances
From CPQ and electronic bill payments to workforce management, commissions, marketing services, and more — when you partner with IDI you’ll benefit from the full strength of our deep bench.
The IDI Difference
Through innovative technology, people, partners, and systems, we’re dedicated to providing the insightful counsel and specialized expertise required to make your customer journey transformation a reality.
Why IDI?
Specialized Solutions For Market Leaders. How We Help:
Mobile Carriers
Broadband Providers
Communications & Managed Service Providers
ILECs
We Enable Carriers And Providers To Quickly Transform Ideas Into Growth
Design Quickly
Keep Pace With Ever-Changing Market Demands. Accelerate your efforts to launch new products and services for all your different revenue channels, markets, and lines of business.
Sell Confidently
Realize Your Full Sales Potential. A centrally managed, fully customizable order management engine means you can manage retail promotions and present a streamlined experience.
Deliver Effortlessly
Dynamic Orchestration. Bring structure and automation to the most complex part of your business – order fulfillment.
Invoice Reliably
No Limits And No Compromise. Rate and bill any service, any product, any market—at any time.
Manage Smartly
Superior Customer Interactions. Complete account servicing from a single, intuitive, platform—including highly configurable self-care tools to drive costs out of your call center and boost customer satisfaction.
Let's Build A Better Experience Together
The IDIxperience
Exclusive insights and topical telecom content from the IDI team, our incredible partners, and thought leaders across the communications industry.
From First Contact to Lasting Loyalty: Elevating Your CX With IDI
In today's hyper-competitive telecommunications landscape, customer experience stands as a pivotal differentiator. Businesses are increasingly prioritizing not just customer service, but the entire customer experience, encompassing every touchpoint from initial...
Monetizing 5G: Harnessing Network APIs for Growth
The dawn of 5G technology brings a new era in the telecommunications sector, promising transformative changes across industries with its ultra-fast speeds, near-zero latency, and unparalleled reliability. However, the deployment of 5G networks is a capital-intensive...
Eco-Friendly Billing: The Pathway to Sustainability in Telecommunications
In an era where digital connectivity is virtually as essential as electricity, the telecommunications industry plays a pivotal role in our daily lives. However, this indispensable service comes with significant environmental implications, including a considerable...
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Ready To Experience IDI In Action?
Designed to support innovative offerings, complex rating schemes, and diverse business models, IDI’s world-class, cloud-based B/OSS platform delivers the power and flexibility you need to make your customer journey transformation a reality.