Building A Better Experience
IDI Resource Library
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The IDIxperience
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What’s Trending
30 Years In, What’s Next: Inside IDI’s 2026 User Conference
Insights from Frank Magnera, Director of Marketing There are events you attend – and then there are the ones that stick with you. Our 2026 User Conference in San Juan, Puerto Rico was definitely the latter. This year was different. Not just because...
6 Takeaways From CCA MCS 2026: Convergence, Competition, And What’s Next
Insights from Ron Whaley, Chief Revenue Officer A Pulse Check On A Changing Industry Earlier this month, I had the opportunity to attend the Competitive Carriers Association (CCA) Mobile Carriers Show in Louisville, Kentucky – one of the most important events...
Where Customer Loyalty Is Really Built
For communications providers, customer acquisition gets a lot of attention. Retention deserves just as much. Loyalty is rarely built by marketing alone. It’s built in the experience customers have after they sign up. Customers remember whether onboarding was smooth,...
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