IDI Trust Center
Security, Privacy & Compliance, Made Transparent
See How We Safeguard Your Data Through the NIST Framework, Compliance Standards, and Proven Operational Practices
Security and privacy are core to how IDI builds, operates, and evolves our platform. As providers take on more customers, more services, and more data, the stakes continue to rise — and so does our commitment to protecting your business.
The IDI Trust Center offers a clear view into the controls, processes, and standards that guide our security posture, from the NIST Cybersecurity Framework to SOC, PCI, and HIPAA alignment. Here, you can explore how we protect your environment across governance, risk management, operational safeguards, and continuous compliance.
Our goal is simple: give you confidence in how your data is protected at every stage of its lifecycle, with layered defenses, continuous monitoring, and a resilient platform engineered for growth.
Our Security Approach, Aligned To The NIST Cybersecurity Framework
IDI’s security program is structured around the six pillars of the NIST Cybersecurity Framework. Each function reflects the controls, processes, and operational practices we use to secure customer data, manage risk and maintain high reliability.
GOVERN — Security Leadership, Risk Oversight & Policy
Every strong security program starts with governance. IDI’s approach is driven by executive sponsorship and anchored in policies that evolve alongside the threat landscape.
What Governance Looks Like at IDI:
- Executive Oversight with defined accountability for security strategy and program execution
- Risk-Based Governance Model aligned to business impact, customer needs, and regulatory requirements
- Alignment with Industry Frameworks including SOC 1 / SSAE 18, SOC 2, PCI DSS, HIPAA, and FIPS 140-2
- Operational Governance Practices such as audits, tabletop exercises, and third-party risk reviews
IDENTIFY — Risk Assessment & Asset Visibility
Understanding what needs protection—and what could go wrong—is the backbone of effective cybersecurity.
Our Identification Practices:
- Risk-Based Security Assessments across systems, infrastructure, and data
- Defined Security & Privacy Controls governing handling of data throughout its lifecycle
- Business Continuity & Disaster Recovery Planning reviewed and updated regularly
- Vendor Risk Management including onboarding due diligence and annual reviews of critial third parties
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PROTECT — Layered Security Controls Across Systems, Data & People
IDI safeguards customer environments with layered defenses spanning infrastructure, data controls, and employee readiness
How We Protect Your Environment:
- Data Protection Controls including MFA, least-privilege access, encryption in transit and at rest
- Change & Configuration Management with logged, reviewed, and approved modifications
- Security Awareness Training with ongoing education and phishing simulations
- Physical Security controls including badge access, monitored facilities and 24/7 surveillance
DETECT — Identifying Threats Before They Escalate
Detection bridges prevention and response. IDI maintains continuous visibility across systems to identify anomalies in real time.
Our Detection Capabilities:
- 24/7 Monitoring of network activity, endpoints and user behavior.
- Centralized Logging & Alerting using SIEM and intrusion detection/prevention systems
- Vulnerability Management with routine scanning and prioritized remediation cycles
RESPOND — Coordinated, Tested Incident Handling
When an incident occurs, speed and clarity matter. IDI follows tested processes designed to contain risks and keep stakeholders informed.
IDI’s Response Framework:
- Documented Incident Response Plans tested through regular simulations
- Cross-Functional Response Coordination across technical, legal, and executive teams
- Rapid Containment & Forensic analysis to determine scope and root causes
- Timely Stakeholder Communication throughout incident response
- Post-Incident Reviews driving continuous improvements
RECOVER — Resilience & Service Restoration
IDI’s recovery strategy ensures rapid restoration and strengthened resilience after a disruption.
Recovery Capabilities:
- Documented Recovery Plans tested regularly and updated with system changes
- Highly Available Infrastructure with redundancy and alternate recovery environments
- Clear Communication during recovery efforts
- Continuous Improvement based on post-incident analysis
Data Privacy & Governance —
Protecting Your Data with Clear Controls & Accountability
Privacy is embedded in how IDI designs, operates, and manages its platform. We do not sell customer data or share it without authorization. Our data governance framework applies defined controls across collection, access, use, retention, and deletion—ensuring data is handled securely and in accordance with customer commitments and regulatory requirements.
Data Classification & Sensitivity Awareness
Not all data carries the same risk. We classify information by sensitivity to apply the right protections at the right level—ensuring critical data gets the safeguards it needs.
End-to-End Protection
Our governance model extends to third-party systems. We work with partners to ensure your data is secure—no matter where it live.
Lifecycle-Driven Data Governance
Data protection doesn’t stop at storage. We apply governance at every stage—from creation and processing to transmission and secure disposal.
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Compliance — Supporting Regulatory Requirements with Confidence
Regulatory requirements across communications and broadband are complex and constantly evolving. From PCI and HIPAA to FCC-related obligations, compliance requires ongoing discipline—not a one-time effort. IDI’s platform is designed to support these demands through documented controls, audit-ready processes, and transparent reporting that help providers meet their obligations with confidence.
SOC 1 Compliance— Ensuring Financial Accuracy and Integrity
Accurate billing is essential for communications providers. SOC 1 focuses on Internal Controls over Financial Reporting (ICFR)—ensuring financial processes are designed, monitored, and tested to prevent errors, protect revenue, and maintain customer trust.
Our SOC 1 controls include:
- Secure Financial Processing for billing, invoicing, and financial workflows
- Documented, Tested Controls to prevent manipulation, gaps, or errors
- End-to-End Audit Traceability to simplify financial audits and support regulatory requirements
- Revenue Protection Measures designed to ensure billing consistency, accuracy, and reliability
SOC 2 Compliance — Building Trust Across Five Key Areas
In an industry centered on reliability, uptime, and data protection, SOC 2 provides a comprehensive framework for managing risk across five Trust Services Criteria.
Our SOC 2 controls include:
- Security: Firewalls, intrusion detection, network segmentation, access controls
- Availability: Cloud-based architecture designed for ≥99.9% uptime in 24/7 environments
- Processing Integrity: Automated accuracy checks across billing, rating, mediation, and provisioning
- Confidentiality: Encryption, secure storage, role-based access
- Privacy: Rigorous data governance, responsible data-handling policies, and structured lifecycle management
PCI DSS Compliance — Protecting Every Payment Interaction
Our PCI DSS safeguards include:
- Encrypted Cardholder Data at rest and in transit
- Strong Authentication & Authorization for every payment interaction
- Fraud Prevention Controls: role-based access, monitoring, and transaction validation
- PCI-Compliant Payment Processing fully integrated within our billing environment
HIPAA Readiness — Supporting Healthcare-Related Telecom Services
Our HIPAA-aligned controls include:
- PHI-Safe Data Handling: Secure workflows that limit exposure
- Encryption of Data in Transit and at Rest
- Strict Access Controls based on least privilege
- Lifecycle Governance including secure archiving and disposal
Broader Compliance & Regulatory Alignment (FCC, CPNI, GDPR, CCPA & More)
We support alignment with:
- FCC Requirements including broadband labels, port-out & SIM swap protections, domestic abuse survivor support, and E-Rate reporting
- CPNI Safeguards that protect sensitive customer information
- Global and State Privacy Regulations including GDPR and CCPA
- Audit-Ready Reporting & Documentation designed to streamline compliance reviews
Our commitment
We maintain an ongoing regulatory watch to ensure our platform evolves in lockstep with new mandates—minimizing disruption and keeping your operations compliant.
Explore Resources Related To Data Privacy & Governance At IDI:
The 5 Pillars of SOC 2: Ensuring Trust and Security in the Telecom Industry
Compliance at IDI Billing Solutions: Building Trust Through Security and Standards
Why is Compliance Important for SaaS Providers?
Confidence Starts with a Secure Platform
Learn how IDI helps providers reduce risk, meet compliance requirements, and support customer trust through robust security and privacy controls.