IDI understands how important it is for communications service providers to keep their back office on the leading edge. If you are stuck on your own release, beholden to your billing vendor’s infrequent and expensive upgrades, or competing with other internal projects for the same development resources, it’s time to consider the benefits of a Cloud platform.

With our Cloud platform, you have access to a continuous stream of new and innovative features and a delivery method that eliminates version isolation. These lower both the risk and cost of staying on a current software release.

Cloud
High Preformance

High Availability & Performance

IDI’s cloud platform is designed to help clients minimize downtime, maximize operational efficiency and scale on demand. Employing virtualization, fiber channel, centralized storage, end-to-end monitoring and failover strategies, we provide our customers with significant advantages:

  • Availability — Up time is critical. IDI maintains a record of providing better than 99.9% system up time for its SaaS-hosted clients.
  • Monitoring — We monitor availability and performance at all levels including client transaction, application and database infrastructure level. Additional operational-level monitoring ensures that all tasks are completed as scheduled and without errors.
  • Performance — Our Cloud platform is built to be flexible and can scale on demand to meet usage processing needs and guarantee a consistent experience. Customers never need to worry that their business will outgrow their B/OSS.
  • Disaster Recovery — The availability of key applications in the event of a disaster is a primary concern for any business. IDI provides a standard Disaster Recovery plan to all its hosted customers.

Regulatory & Compliance Support

Regulatory and compliance issues come at communications service providers from all directions. The Federal Communications Commission, Payment Card Industry Security Standards Council, federal government, state governments – the list goes on. Staying on top of the latest requirements for safeguarding data and ensuring telecom-specific mandates are met requires an adequate commitment of resources for research, analysis, monitoring, development and deployment into the B/OSS.

IDI has a dedicated team of industry experts to analyze changing regulatory and compliance issues and provide recommendations on how to manage them in CostGuard Billing and OSS. Our people regularly serve as industry experts presenting webinars and education sessions on topics such as Payment Card Industry (PCI) and Customer Proprietary Network Information (CPNI).

Maintaining regulatory and compliance support can be overwhelming. We provide the operational advice and application support to ensure our customers are prepared.

Regulatory Compliance Support
Audit

SSAE 16 Audited Solution

IDI has operated a SSAE 16 (formerly a SAS 70 Type II) audited data center solution since 2005. Our experience and ongoing verification of our hosting environment’s security standards, operations processes and data integrity from a third party provides a layer of assurance that few billing partners offer.

To ensure we always deliver on the controls documented in our SSAE 16 report and meet the needs of telecom service providers, IDI continuously invests in both personnel and technology to deliver:

  • System Security – We provide a comprehensive security solution based on industry standards and best practices.
  • Reliable Operations Processing – Consistency is critical in the back office. Our SSAE 16 audit includes verification that the standard operating procedures which ensure the accuracy and timeliness of operations tasks are executed every time.
  • Data Integrity – Keeping control of your data when you have entrusted it to a billing partner can be a source of stress. Our SSAE 16 report details how IDI limits who can access your data and how changes to it are monitored. Data access is exclusively under the provider’s control and verification is provided to make sure that every change is properly authorized.

Lower Your Total Cost of Ownership

Researchers the world over have documented the total spectrum of costs associated with developing or supporting complex applications internally, and the result is always the same – outsourced solutions offer a lower total cost of ownership. IDI’s cloud platform is housed at a state-of-the-art data center. With high system availability, performance, and world-class security, customers can reduce IT costs without sacrificing system performance. Cloud solutions also offer more predictable expenses that makes it easier for providers to manage their financials.

Money

Focus on Your Business, Not Your Billing.

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