IDI provides a specialized level of service that CostGuard users leverage to make the most of their B/OSS investment
IDI’s U.S.-based support teams are dedicated to learning your business, sharing their knowledge and experience, and providing you with a superior customer experience.
Dedicated Account Management
Helping You Get the Most out of Your IDI Relationship
Your IDI Account Manager serves as your advocate and business expert, helping you leverage all the available tools and resources to ensure your back office runs smoothly and efficiently on a regular basis and that it meets your needs as your business evolves. Account Managers serve as your strategic partner, understanding your key business imperatives and helping you achieve your corporate objectives.
System Processing
IDI Billing Specialists oversee customer usage processing, integration file transfers, bill processing and all other ongoing back-office processing needed to keep your system current. The skill and efficiency gained by IDI billing specialists over dozens of clients and thousands of billing runs is difficult to duplicate in a service provider environment. In addition, the automated systems and established best practices used by the team ensure timeliness and accuracy to keep billing on track.
The service includes:
Real-time monitoring to ensure all processing activities are completed and enhance system accuracy
Exceptions managed by telecom B/OSS experts who can resolve them before they interfere with invoice generation
Customer visibility into current processing status to ensure proactive operations management
Invoice Generation
Bill Processing Guarantee Helps Improve Your Cash Flow
IDI is committed to ensuring your business maximizes its cash flow by getting accurate invoices on the street as quickly as possible. IDI’s Billing Specialists manage and monitor – in real time – every stage of the bill production process to make sure your invoices are completed without delay.
Our experience processing thousands of bill runs every year and recognized best practices help telecom service providers reduce the complexity, variability and costs associated with each billing run.
Set your schedule with an unlimited number of bill runs per month
Gain visibility into the entire invoice generation process so exceptions are handled without delaying final production
Maintain your control of the entire billing run with required approval gates
Establish best practices for invoice generation that support business goals
Service Level Agreements
Performance is Relative…Unless You Have an SLA to Back it Up
Who? What? Where? When? How? If you don’t know the answer to those questions with your current billing vendor, look to IDI to add stability and predictability to your back office operations. As a SaaS vendor, we monitor the performance of everything from usage processing to bill processing and benchmark against our Service Level Agreements to ensure our B/OSS solution always delivers.
IDI offers Service Level Agreements for:
Availability
Usage Processing
Incident Management
Bill Processing
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Privacy Policy
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Personal Information You Choose to Provide
Registration Information
When you register for information on our products, services, white papers, collateral, etc. you will provide us with information about yourself.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, monitoring our marketing and promotional efforts, improving our content and service offerings, and customizing our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided in the communication.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to provide services that you have requested.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.
Our Commitment To Data Security
Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Info Directions, Inc. Trademarks
Published: November 10, 2015
This page contains the most current information on trademarks belonging to Info Directions, Inc. The absence of a name or logo in this list does not constitute a waiver of any and all intellectual property rights that Info Directions, Inc. has established in any of its product, feature, or service names or logos. The status column refers to the status of the trademark in the United States.
Trademark Status Descriptor
CostGuard ® OSS/BSS software application
OnlineBill ® EBPP and self-care module
Questions & Suggestions
If you have questions or suggestions, please feel free to contact us. You can reach us at:
IDI Billing Solutions
7615 Omnitech Place
Victor, NY 14564
585.924.4110