Our U.S.-based team is dedicated to working with you to learn your business, share our knowledge and expertise, and provide you with superior customer experience. Guided by both product knowledge and industry best practices, we offer a wide range of services and a tailored approach that ensures a successful partnership at every step of the way.
We provide comprehensive services to ensure a successful implementation of our solutions. Our services include everything from business analysis and database migration to project management and on-site launch support. Our disciplined approach to implementations results in higher predictability, fewer errors and a mutual understanding of critical project elements including goals, timelines and investment.
Our project managers use a phase-gate process including an integrated project plan and scope documents to achieve critical milestones and guide the project to completion.
Your IDI Account Manager serves as your strategic partner, understanding your key business imperatives and helping you achieve your corporate objectives. They work as your advocate to ensure you effectively leverage all available resources and services.
Change? In telecom? Of course there is – and we love it. New technologies fuel sales, new business models boost margins and new service opportunities drive revenue growth – but only if your B/OSS solution can handle the changes. We offer software development services to enhance our solutions and support your ability to create unique products and services. We follow an Agile Software Development process which allows us to provide a predictable delivery for your requests through monthly updates to our software solutions.
Making it Clear and Simple
We are committed to maximizing your cash flow by getting accurate invoices processed as quickly as possible. Our Billing Specialists manage and monitor – in real time – every stage of the bill production process to make sure your invoices are completed without delay.
Our team also oversees usage processing, integration file transfers, bill processing and all other ongoing back-office processing needed to keep your system current. Our experience and best practices from processing thousands of bill runs every year reduce the complexity, variability and costs associated with each billing run.
While our CostGuard B/OSS solution offers customers the flexibility to “do it yourself,” our customers often call on our expert resources to analyze their business scenarios and recommend specific action plans when launching new products or looking to automate their business processes.
The increased frequency with which service providers are experiencing tax audits makes it a relief to have IDI’s tax management experts and CostGuard’s integrated tax engine at your disposal. Our tax management team is available to consult with customers on the full breadth of taxation issues including product and service tax classification, exemption rules, safe harbor, 911 surcharges, custom tax reports and research on complex tax issues.
IDI creates a training experience that helps users fully capitalize on their CostGuard investment. Our training team uses a blended approach to most effectively meet the needs of our customers. We offer sessions on-site, at our headquarters, remotely via Webinars and through our library of IDICasts. Training for new customers is delivered over a period of several weeks prior to launch date, which allows users to become proficient prior to using the system in a live environment.
With a commitment to ongoing development, IDI Learning Specialists are also available to assist clients with training initiatives for upgrades, to instruct new employees and to address specific service provider goals.