About Us
The Billing, Automation, And Workflow Platform
Built For High-Growth Broadband Providers
Celebrating 30 years of powering the industry, IDI delivers a modern, cloud-based B/OSS platform that unifies billing, service activation, and revenue operations with configurable automation and seamless workflow orchestration. Built on an API-first architecture and decades of broadband expertise, IDI helps providers streamline operations, launch services faster, and scale with confidence.
Our Mission
We enable service providers to quickly transform ideas into growth.
Our Promise
Through innovative technology, people, partners, and systems, we’re dedicated to building a better experience for those we serve by providing advanced customer experience management technology, backed by proven best practices, relevant use cases, and comprehensive service, that telecoms need to stay ahead of the curve. At IDI, we are a guiding force — deeply committed to enabling our customers to deliver optimal digital experiences for their customers.
“It’s an exciting time to help bring the rural communities of our nation into the modern digital age.”
Our Core Values
At IDI, we nurture a culture that is purpose-driven, with a passion for providing customers with the insightful counsel and specialized expertise required to navigate the ever-evolving customer landscape.
We act with a customer-first mindset, take a creative approach to what’s possible, and believe in continuous learning to improve our business and ourselves. We value how we work as much as what we achieve.
Teamwork
We accomplish more together through respectful collaboration
Excellence
We give our best, strive for high quality and exceed expectations
Fulfillment
Our work is challenging, rewarding and fun
Innovation
We embrace and cultivate new ideas in all aspects of our business
Knowledge
We pursue personal and professional growth while obtaining a broader awareness of the business and markets we serve
Integrity
We do the right thing and stay true to our word
History Of Innovation
Ever evolving. Ever improving. For nearly 30 years, IDI has been an innovative force—creating game-changing solutions and services that shape customer success.
Teamwork Makes The Dream Work
Just a few of our proudest accomplishments.
TM Forum Member – Proud member of the global alliance of telco and tech companies
TMC 2025 Communications Solutions
Product of the Year
Merit Awards 2025 Gold Award – Telecom BSS/OSS Provider
Top Workplaces Top Workplaces in NY
(multiple years)
Rochester Top 100 Top 100 fastest
growing companies in region
(multiple years)
RIT Partnership for Diversity &
Inclusion
Telecom Tech Outlook Top Billing &
Management Solution Provider
CIOReview Top 25 Technology Solution Provider for Telecom Industry
Inc. 500 Fastest Growing Privately
Held Firms in U.S.
Meet Our Leadership Team
Thought leaders and industry veterans. Meet the leadership team behind IDI.
Ready To Experience IDI Firsthand?
Talk to IDI today and learn more about what sets us apart from the rest.