The telecom market has changed dramatically over the past decade with mobile devices, over-the-top communication services such as video streaming, the Internet of Things (IoT) and a moderation in demand for traditional voice services, all acting as major industry disruptors.

As IoT and 5G become even more prevalent, the complexities of telecom billing and operations will continue to increase. To stay competitive and grow with the market, Communications Service Providers (CSPs) will need to replace legacy billing systems with convergent billing systems that offer greater flexibility and cost-saving efficiencies.

CostGuard system features

Meet CostGuard Billing & OSS

CostGuard, IDI’s award-winning convergent Billing and Operations Support System (B/OSS), is designed to support a wide range of CSPs and their business activities – from rating & billing, to back office operations, to customer service.

With an easy-to-use convergent billing system like CostGuard, you can increase business efficiency by using a single platform for billing, rating, invoicing and collection across all types of customers, markets or service lines. You can also launch brand new products, services and pricing models faster than your competition.

in addition to convergent billing functionality, CostGuard also enhances the key areas of your entire CSP organization – from customer acquisition and retention, to back office operational elements for managing profitability. You can simplify order management processes through integrated automation and workflows, track equipment in the field and inventory at retail locations, streamline support ticketing, and much more – all on a single platform.

For wireline, wireless, MVNO, cloud and IoT providers, CostGuard B/OSS convergent capabilities provide the innovative product and service offerings, complex rating schemes and diverse business models needed to succeed in today’s competitive telecommunications industry.

Features & Capabilities

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Design Products

  • Unified Product Catalog
  • Manage Retail Promotions
  • Guided Sales Support
  • Service Order Management & Automation
  • AdvancePay Service
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Rate & Bill Anything

  • Unmatched Reliability
  • Usage-based Billing
  • Discounts & Promotions
  • CostGuard Core Billing
  • Billing on Behalf Of
  • Unbilled Usage Dashboard
Read MoreRate & Bill Anything
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Streamline Operations

  • Business Process Automation
  • Equipment & Network Inventory
  • Retail Inventory Management
  • Point of Sale  Process Management
  • Business Intelligence & Reporting
Read MoreStreamline Operations
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Serve Customers

  • Telecom Customer Care
  • B2B Solutions for Corporate Accounts
  • OnlineBill – Telecom Self-Care Portal
  • Market Management
  • Tickets
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Manage Financials

  • Telecom Tax Software
  • Credit Scoring
  • Collections & Treatment
  • Accounts Receivable & Payable
  • Accounting & General Ledger
Read MoreManage Financials
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Integrate Systems

  • Real-Time Telecom Provisioning
  • Web API’s
  • Workflow Triggers & Actions
  • Data Replication
  • Single Sign-on
  • Partner Integrations
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Case Studies

CostGuard Billing & OSS automated workflows and easy-to-learn processes have empowered many CSPs to grow their business capacities and increase customer satisfaction, all while saving time and improving accuracy in both ordering and billing.

Single Sign On

“Operationally, CostGuard makes it so much easier for us to have a single
platform that works across the organization and all of our products and services.” ~ FirstLight

Read Case Studyabout CostGuard Billing & OSS

“With IDI, you can look b
ack on what we saved per month and per year in internal
salary, hardware and other costs related to our legacy systems – its immeasurable.” ~ FirstComm

Read Case Studyabout CostGuard Billing & OSS

Learn More About CostGuard Billing & OSS And How It Works.

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