Inland Cellular, a wireless provider serving rural communities in Idaho and Washington, faced a significant challenge: streamlining their operations while enhancing the digital experience for their customers. Their existing system was limited, requiring customers to contact support for basic transactions and offering few payment options, which created operational inefficiencies.

The Challenge

Inland Cellular needed a comprehensive solution to offer modern self-service capabilities and flexible payment options that met customer expectations. Their goal was to improve the subscriber experience while reducing the burden on their support team.

The Solution

By implementing IDI Billing Solutions’ advanced Customer Portal, Inland Cellular empowered their customers with a centralized, easy-to-use platform for account management. The portal’s integration with Paymentus expanded payment options, enabling subscribers to manage their payments with modern methods like Venmo, PayPal, and AutoPay. This transformation enhanced customer satisfaction and simplified internal processes.

The Results

The results were significant: a 196% increase in AutoPay adoption, with 40% of payments now processed through this method. Additionally, consolidating multiple systems into IDI’s platform led to cost  savings and operational efficiencies. Inland Cellular’s customers now enjoy a seamless, self-service experience, and the company has reduced support inquiries, freeing up valuable time for their team.

Read the Full Case Study To Learn More

Discover how Inland Cellular transformed their operations and customer experience with IDI Billing Solutions. Read the full case study here to learn more about their journey and the incredible results.