Since its inception in 1996, IDI Billing Solutions has been at the forefront of transforming the communications industry with our Billing, Automation, and Workflow solutions. Our mission began with a clear vision: to fill a critical gap by offering a comprehensive, flexible Billing & Operation Support System (B/OSS) tailored to the unique needs of tier 2 and tier 3 carriers. Our dedication to these markets has only intensified, driven by our commitment to empower smaller carriers to compete and thrive in an ever-evolving industry.
Bridging the GapÂ
When IDI was founded, we identified a significant void in the market. Large carriers had access to extensive, often cumbersome B/OSS solutions, leaving smaller carriers to struggle with systems that didn’t meet their needs. The market was ripe for a change, and we knew that innovation was essential to address this gap.
Legacy systems used by large carriers were too inflexible to adapt to the rapidly changing landscape. Smaller carriers required a solution that wasn’t just a scaled-down version of these bulky systems, but a platform designed specifically for their unique requirements. We envisioned a system that would facilitate growth rather than hinder it, one that was as dynamic as the markets it served.
The IDI Difference
For nearly 30 years, IDI has operated on the principle that innovation should drive simplicity and efficiency. We go beyond the basic needs of a rating and billing engine, anticipating future applications our customers will require, allowing us to develop agile solutions that stay ahead of trends and customer needs, ensuring our clients always have the tools they need to succeed. Key features that set us apart include:
- Open Web APIs – Our powerful, open Web APIs are the backbone of our SaaS solution, providing secure, programmatic access to a wealth of data and provisioning functions. From creating customers, processing payments, or managing orders, our APIs empower tier 2 and tier 3 carriers with a competitive edge over their larger competitors.
- Workflow Module – With its dynamic flexibility and potent automation capabilities, our Workflow module allows any telecom operation process to be intricately mapped and seamlessly integrated with other facets of our versatile platform.
- Unified Product Catalog – The heart of our B/OSS, our Product Catalog centralizes critical information and processes, driving everything from sales to support. This enterprise-grade inventory management system, with reusable components and templates, allows organizations to rapidly build, test, and deploy a wide range of products/services with ease and speed.
- Customer Portal – Our Customer Portal offers a comprehensive Web environment that improves customer relations and streamlines operations. It provides greater access to account information while reducing printing, processing, service, and administrative costs. The portal features customizable user experiences, digital wallet capabilities, and easy integration options through our open framework and APIs.
- Integrated Tax Software – Unlike other operations and billing systems, IDI stands out in the telecom industry by offering an integrated telecom tax software module within our robust B/OSS platform—eliminating the need for third-party tax database interfaces and the additional fees that come with them. Our dedicated telecom tax team monitors changes in tax and regulatory laws daily, ensuring that our customers are always on top of the latest requirements.
Making an ImpactÂ
Our dedication to developing solutions tailored to the needs of smaller markets is exemplified through our work with carriers like Appalachian Wireless, based in Eastern Kentucky. Customer Relations Director Darlene Howell highlights the pivotal role IDI’s approach has played:
“IDI excels in recognizing that, while Tier 2 and Tier 3 carriers may seem similar, each one of us is unique. The level of customization IDI provides has enabled us to offer more personalized solutions for our customers and effectively expand our service offerings,” Howell shares.
She further emphasizes, “The flexibility of IDI’s open APIs has empowered us to develop a self-care portal that perfectly meets our customers’ needs.” This agility, coupled with ongoing support from IDI, has been crucial for Appalachian Wireless’s expansion.
IDI’s Commitment To Empowering Smaller MarketsÂ
Our journey has been driven by a deep commitment to serving smaller markets. We believe that by providing flexible, scalable, and advanced B/OSS solutions, we can make a significant impact, enabling carriers to thrive and innovate. At IDI, we are excited about the future as we continue to support and empower the communications industry’s unsung heroes—the smaller carriers.
Ready To Build A Better Experience? Talk To IDI Today.
To learn more about how IDI can help transform your business, call 800.208.6151, or contact us here.