Interactive Demos & Videos
Interactive Demos
Customer Portal
IDI’s Customer Portal offers a flexible, full-service Web environment that enables service providers to enhance the digital customer experience and streamline every step of the payment journey.
Field Service Management
Explore how advanced features like automated scheduling, optimized route planning, and real-time tracking enable you to increase efficiency, cut costs, and improve customer satisfaction.
Web Sales
IDI’s cloud-based monetization platform powers your sales and management processes through a suite of specialized modules tailored for your success. Explore our modular, flexible sales solutions.
Workflow
Transform the way you deliver services to your customers with IDI’s Workflow module. More than just a tool; it’s a game-changer, designed to minimize errors and elevate both your and your customers’ experience.
Provisioning
Meet IDI’s Provisioning module—a pinnacle of innovation designed to fully automate your network services and business systems, eradicate manual errors, and drastically reduces service activation times.
IDI + NetSuite Integration
With IDI’s certified NetSuite integration, providers can align billing and financial data from the start — reducing overhead, improving accuracy, and enabling faster, better decision-making.
Customer Care
Turn every interaction into an opportunity with IDI’s Customer Care module. Designed for speed and efficiency, it gives your team a unified view of accounts, services, invoices, and tickets—all in one place.
Videos
Why IDI?
IDI is dedicated to delivering best-in-class billing, automation and workflow solutions. We are passionate about what we do, and our collaborative approach ensures a better customer experience.
IDI Platform Overview
IDI’s SaaS Platform provides the combination of seamless integration, effortless automation and comprehensive capabilities needed to stay agile as your business evolves.
IDI BSS
IDI delivers the ability to tax, rate and invoice for services across your traditional, current and future markets, and automate operations of selling, activating and billing customers.
IDI OSS
IDI gives you the flexibility and agility to launch today’s new services and the automation required to simplify the service delivery process.
IDI Orders Module
IDI’s Orders module is built to solve telecom’s unique challenges. Its flexible, agile design works seamlessly to automate and streamline your order-to-cash process.
IDI Workflow
Streamline your business processes with Workflow automation solutions to ensure operational efficiency, maximize productivity and enhance service delivery.
For What’s Now + Next
Our solution is designed in collaboration with our customers. It’s intuitive, flexible and constantly enhanced to keep you current with the features you need – when you need them.
Cybersecurity Foundations
IDI’s Chief Technology Officer, Avi Dasgupta, discusses the importance of continuous security vigilance, making the most of existing investments, and managing risks across the supply chain.
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Ready To Build A Better Experience?
Through innovative technology, people, partners, and systems, we’re dedicated to delivering the insightful counsel and specialized expertise required to help you navigate the ever-evolving customer landscape.