Integrated B/OSS and POS solution helps growing wireless carrier launch new services quickly and provide a superior customer care experience
VICTOR, N.Y. (Aug. 7, 2012) — IDI Billing Solutions (IDI), formerly Info Directions, Inc., a leading developer of billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that Ivel, Ky.-based service provider Appalachian Wireless has renewed its contract for the company’s award-winning billing and operations solution, CostGuard®.
An IDI customer since 2005, Appalachian Wireless has been Eastern Kentucky’s leading provider of high quality telecommunications products and services since 1991. Appalachian Wireless operates a CDMA network and makes its products and services available through company retail stores and an extensive dealer network. Through its parent company, East Kentucky Network, Appalachian Wireless also operates a redundant high-speed fiber optic telecommunications network in Eastern Kentucky.
Since its initial implementation of CostGuard, Appalachian Wireless has been able to streamline operations and leverage the solution’s built-in retail point of sale and flexible product management capabilities to offer the most competitive products and services. Focused on growth, Appalachian Wireless has used CostGuard’s flexibility to support a number of key initiatives, including implementing IDI’s AdvancePaySM pay-in-advance solution to target new customer groups.
“It is crucial to all mobile carriers that they remain competitive. CostGuard’s all-in-one back office solution has the powerful product management tools we need to create, manage and deliver superior products and service to our customers,” said Gerald Robinette, CEO of Appalachian Wireless. “We are committed to providing innovative communications solutions and superior service to our customers in Kentucky, Virginia and West Virginia. With IDI, we know we can do that and still maintain affordable prices.”
“We are pleased to deliver solutions to Appalachian Wireless that helps them drive value throughout their customer base in the form of enhanced customer care capabilities and creative product and service offerings,” said Donald Culeton, president and CEO of IDI. “We look forward to strengthening our relationship and supporting Appalachian Wireless’ growth now and in the future.”
About Appalachian Wireless
Appalachian Wireless is the premier CDMA technology-based provider of wireless phone services in Eastern Kentucky, Virginia and West Virginia. With 195 cell sites serving 29 counties, Appalachian Wireless provides the best digital coverage in more than 8,000 square miles. Headquartered in Ivel, Ky., Appalachian Wireless operates among a licensed population base of 651,900 people and enables consumers to purchase phones and service from the company’s 39 stores and authorized dealers. Visit us at www.appalachianwireless.com.
About IDI Billing Solutions
IDI Billing Solutions (formerly Info Directions, Inc.) is a leading B/OSS services provider for the telecommunications industry. IDI’s Billing as a ServiceSM offering includes the award-winning CostGuard® application, expert back-office and professional services, and a cost-effective SaaS-hosted platform. Billing as a Service helps providers engaged in mobile, MVNO, local, long distance, data and VoIP monetize their services and streamline operations related to selling, activating, managing and billing customers. IDI maintains a Gold Hosting Competency in the Microsoft Partner Program. To learn more about IDI, please visit us at www.idibilling.com or call 1.888.924.4110.
Appalachian Wireless contact
Darlene Howell
Billing Manager
101 Technology Trail
Ivel, KY 41642
606.477.2355, ext. 127
dhowell@ekn.com
IDI Billing Solutions contact
Stacey Michaels
Marketing Communications Manager
833 Phillips Road
Victor, NY 14564
585.924.4110
smichaels@idibilling.com