Midwest telecom leader successfully completes multi-phase migration to IDI’s cloud-based platform, streamlining operations and enhancing customer experience
VICTOR, NY (February 24, 2025) – IDI Billing Solutions, a leading provider of cloud-based billing, automation, and workflow solutions for the telecommunications industry, is proud to announce the successful launch of Arvig, a premier Midwest telecom provider, on its billing platform. The final cutover was completed in late 2024, marking the culmination of a multi- phase implementation designed to streamline operations, enhance billing accuracy, and improve customer experience.
Arvig, headquartered in Perham, Minnesota, has been a trusted technology leader since 1950, offering internet, television, phone, security, hosted PBX, and fiber transport services to residential and business customers. As the company approaches its 75th anniversary in 2025, Arvig continues to prioritize innovation and operational excellence—key factors in selecting IDI as its billing partner.
The partnership between Arvig and IDI began with a connection at the Metro Connect USA conference. Following extensive discussions and planning, Arvig selected IDI’s robust B/OSS platform, embarking on a multi-year implementation effort that included deep integration with Salesforce and Mulesoft.
“This project required extensive collaboration between our teams to align with Arvig’s enterprise-wide vision,” said Ron Whaley, Chief Revenue Officer at IDI Billing Solutions. “From complex integrations to a multi-phase migration strategy, we worked closely with Arvig’s leadership to ensure a seamless transition and deliver a future-proof solution that meets their evolving business needs.”
A key aspect of the implementation was Arvig’s phased migration approach, which allowed for incremental transitions of customer segments rather than a single system cutover. This strategy enabled Arvig to realize value from its new billing ecosystem sooner, leveraging IDI’s powerful automation and workflow capabilities alongside Salesforce’s customer management tools.
Arvig now utilizes IDI’s comprehensive suite of web applications, including Orders, Security, Provisioning, Bulk Data, Communications, and Workflow, along with advanced billing features such as E-Rate, E911/MSAG functionality, and Paymentus integration for payment processing.
“We are thrilled to have partnered with IDI on this transformative initiative,” said Shaun Carlson, Director of Enterprise IT at Arvig. “Their expertise and commitment to collaboration were instrumental in creating a solution that not only enhances our internal operations but also elevates the experience for our customers.”
The success of the Arvig launch further reinforces IDI’s position as the go-to billing partner for telecom providers seeking a scalable, flexible solution to support their growth and innovation strategies.
About IDI Billing Solutions
For nearly 30 years, IDI Billing Solutions has been a trailblazer in the telecom space— revolutionizing the industry through a world-class, cloud-based Billing & Operations Support System (B/OSS). Designed to support innovative offerings, complex rating schemes, and diverse business models, IDI’s SaaS platform delivers on our commitment by providing customers with the freedom and flexibility to enhance the digital experience, automate operations, expand services, and seamlessly scale as their business grows. To learn more about IDI, please visit idibilling.com or call 1-800-208-6151.
About Arvig
Arvig is a full-service telecommunications provider delivering cutting-edge internet, TV, phone, and security services to customers across Minnesota. Founded in 1950, Arvig has remained committed to innovation, reliability, and exceptional customer service for nearly 75 years. Learn more at www.arvig.com.
For media inquiries, please contact:
Frank Magnera, Director of Marketing
IDI Billing Solutions
585-453-6720
fmagnera@idibilling.com