Integrated B/OSS and POS solution helps facilities-based wireless provider improve efficiency and enhance the customer care experience for end users
VICTOR, N.Y. (Feb. 29, 2012) — IDI Billing Solutions (IDI), formerly Info Directions, Inc., a leading developer of billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that Danville, Illinois-based service provider Cellular One of East Central Illinois has renewed its contract for the company’s award-winning billing and operations solution, CostGuard®.
An IDI customer since 2005, Cellular One of East Central Illinois is a privately owned and locally operated company that provides wireless communications services to 11 counties in East Central Illinois. The company provides a 100 percent GSM network to customers as well as a superb customer care experience with the IDI product suite.
Since its initial implementation of CostGuard, Cellular One of East Central Illinois has been able to streamline operations and leverage the solution’s built-in retail point of sale solution and flexible product management capabilities. IDI also provides Cellular One of East Central Illinois with a SaaS offering that includes a billing services team dedicated to efficient operations and audited to SSAE 16 standards.
“Remaining competitive is crucial to any mobile carrier. CostGuard’s powerful customer acquisition and business operations tools give us what we need to create, manage and deliver the best products and support for our customers,” said Cassy Carter, CEO and General Manager of Cellular One of East Central Illinois. “The consistency and efficiency in our operations is a credit to the team here at Cellular One of East Central Illinois and to the efforts of our trusted billing partner, IDI.”
“Cellular One of East Central Illinois is focused on creating additional value for its customers through targeted services and a commitment to superior service,” said Donald Culeton, president and CEO of IDI. “Cellular One of East Central Illinois is focused on achieving consistent year-over-year growth and we look forward to supporting their efforts.”
About Cellular One of East Central Illinois
Cellular One of East Central Illinois, a privately held company headquartered in Danville, IL, has served East Central Illinois since 1991. With 12 sales offices throughout its 11-county service area, Cellular One offers the latest technological advances with personalized local service.
About IDI Billing Solutions
IDI Billing Solutions (formerly Info Directions, Inc.) is a leading B/OSS services provider for the telecommunications industry. IDI’s Billing as a ServiceSM includes the award-winning CostGuard® application, expert back-office and professional services, and a cost-effective SaaS-hosted platform. Billing as a Service helps providers engaged in mobile, MVNO, local, long distance, data and VoIP monetize their services and streamline operations related to selling, activating, managing and billing customers. IDI maintains a Gold Hosting Competency in the Microsoft Partner Program. To learn more about IDI, please visit us at erealitatea.net or call 1.888.924.4110.
Cellular One of East Central Illinois contact
Marketing Manager/Asst. GM
28 Towne Centre
Danville, IL 61832
217.431.6281, ext. 1113
IDI Billing Solutions contact
Marketing Communications Manager
833 Phillips Road
Victor, NY 14564