First Communications Selects IDI Billing Solutions

Leading Technology Service Provider automates their back-office complexity with IDI’s cloud-based B/OSS service

VICTOR, N.Y. (September 13, 2016) — IDI Billing Solutions, a global provider of cloud-based Billing and Order Management solutions for Communication Service Providers, announced today it was awarded a long-term contract with First Communications leveraging its CostGuard® cloud architected billing, workflow, tax and OSS service.

First Communications, a leading technology solutions provider offering data networking, voice, and managed services throughout the Midwest, selected IDI Billing Solutions after a lengthy due diligence process and TCO analysis. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. “We had been talking with IDI for many years about the possibility of changing out our legacy billing system,” said Margi Shaw, President of First Communications. “Other priorities always prevented the switch, until this year when First Communications acquired Comcast’s CIMCO unit.”  Comcast had upgraded to IDI’s CostGuard cloud-service in 2012 after their purchase of CIMCO in 2011. “This provided First Communications the unique opportunity to see IDI Billing Solutions in action. Our whole team was very impressed with their bench of skilled telecom professionals,” said Shaw.  “We realized we wanted IDI Billing Solutions in our corner going forward, and we look forward to leveraging the potential of our combined partnership for many years to come.”

“We are delighted to have First Communications join our family of clients, and we look forward to helping them capitalize on opportunities in the markets they serve,” said Don Culeton, Founder and President of IDI. “After 20 years in the business, we understand the risk/reward decision First Communications had to make to justify this sea-change in the back-office.  We look forward to leveraging our powerful OSS to help increase the efficiencies and automate the transaction complexity, so that First Communications can focus on their customers, marketing initiatives and business growth.”

About First Communications

First Communications is a leading technology solutions provider in the Midwestern United States.  Founded in 1998, First Communications has built a highly scalable telecommunications platform, infrastructure and support system, which represents a combination of world-class technology and cutting-edge product offerings. It provides communications services, including bandwidth connectivity, managed services, colocation and cloud services, to small, medium and enterprise sized businesses throughout the United States.

First Communications contact

Ryan Patterson
Vice President, Sales
First Communications
377 E. Butterfield Rd, Suite 650
Lombard, IL 60148

About IDI Billing Solutions

IDI Billing Solutions is a leading Billing and OSS services provider for the communications industry. IDI’s Billing as a ServiceSM includes the award-winning CostGuard® application, expert back-office and professional services, and a highly secure SaaS-hosted platform. IDI’s Billing as a Service gives communication providers the tools to quickly monetize their services and automate operations related to selling, activating, and billing customers.  IDI maintains multiple Gold Competencies in the Microsoft Partner Program. To learn more about IDI, please visit or call 1.888.924.4110.

IDI Billing Solutions contact

Jim Lazeroff
Marketing Director
7615 Omnitech Place
Victor, NY 14564