Victor, NY (February 25, 2026) – IDI Billing Solutions, a leading provider of billing, automation, and workflow solutions for the communications industry, is celebrating its 30th anniversary—a milestone marking three decades of continuous innovation, deep industry partnership, and sustained growth.
Founded in 1996, IDI has remained committed to helping providers navigate industry change with flexible technology and trusted, long-term collaboration.
“Reaching 30 years is a meaningful milestone, and it speaks directly to the people behind IDI,” said Don Culeton, founder and CEO of IDI Billing Solutions. “The industry has transformed many times since 1996, but our team has continued to innovate, collaborate, and stay focused on what matters most to our customers. That mindset has carried us forward.”
What began as a small team with a clear vision—that providers deserved a more agile and responsive technology partner—has grown into a nationally recognized organization serving customers across the U.S. and internationally.
Over the past three decades, IDI has consistently evolved alongside a fast-moving industry, delivering solutions that help providers scale their operations, protect revenue, and adapt with confidence.
From its earliest breakthroughs, including one of the first rating, billing, and customer care systems designed to run on a desktop computer, IDI has built a reputation for practical, customer-driven innovation. The company went on to introduce early online billing and payment tools, deliver industry-first .NET-architected solutions, and earn patents for AdvancePay and Guided Assignment.
As the industry shifted toward cloud-driven, API-driven, and modular architectures, IDI continued to lead, introducing flexible web applications, expanding automation and workflow capabilities, and delivering continuous monthly enhancements driven by customer needs.
IDI’s track record of innovation has been recognized by organizations such as Inc. Magazine, Cisco Systems, and Microsoft.
Today, IDI’s cloud-based BSS/OSS platform supports billing, automation, and workflow needs for a diverse base of communications providers—from broadband and fiber operators to wireless, MSP, and emerging service models. The platform helps providers streamline operations, improve visibility, and respond quickly to shifting market demands.
Looking ahead, the company is doubling down on investments in automation, cloud maturity, flexible workflows, and an expanding partner ecosystem built to support new business models and rising customer expectations.
“As we celebrate this milestone, we’re grateful for the trust our customers place in us, the passion our employees bring every day, and the collaboration of partners who share our vision,” Culeton added. “We’re proud of what we’ve built together, and we’re excited to continue innovating for the future.”
About IDI Billing Solutions
For 30 years, IDI Billing Solutions has been a trailblazer in the communications space, revolutionizing the industry through a world-class, cloud-based BSS/OSS. Designed to support innovative offerings, complex rating schemes, and diverse business models, IDI’s SaaS platform delivers on our commitment by providing customers with the freedom and flexibility to enhance the digital experience, automate operations, expand services, and seamlessly scale as their business grows. To learn more about IDI, please visit idibilling.com or call 1-800-208-6151.
For media inquiries, please contact:
Frank Magnera, Director of Marketing
IDI Billing Solutions
585-453-6720
fmagnera@idibilling.com