Appalachian Wireless leverages IDI’s advanced customer experience management technology in support of their growing next generation solutions

VICTOR, NY (May 1, 2023) – IDI Billing Solutions, a global provider of cloud-based billing, automation and workflow solutions for Communications Service Providers, is pleased to announce that it has added Kentucky-based service provider Appalachian Wireless to its growing base of customers.

Appalachian Wireless has been Eastern Kentucky’s leading provider of high-quality telecommunications products and services since 1991. Appalachian Wireless operates an advanced wireless network and is dedicated to delivering today’s most innovative communications service offerings at affordable prices to communities across Eastern Kentucky.

“We chose IDI Billing Solutions because of their U.S.-based team’s superior level of excellence and ongoing commitment to providing continued advancements in product innovation. In addition, their flexible APIs and open architecture allow our team to easily build out new, value-add applications to further enhance the customer experience and help take our business to the next level,” said Michael Huffman, Chief Operating Officer, Appalachian Wireless. “Beyond IDI’s deep bench of experience in retail mobile operations, IDI’s solution also provides our parent company East Kentucky Network the capability to satisfy our collective growth business on both our fiber and data center investments,” added Huffman.

“We are thrilled to be partnering with Appalachian Wireless and look forward to playing an integral role as a B/OSS partner who can help them take the next generational leap in their evolution as they move to offer enhanced 5G services to their subscribers,” said Ron Whaley, Chief Revenue Officer, IDI Billing Solutions. “As Appalachian Wireless strives to enhance service offerings, they can depend on IDI to deliver superior product, platform, and operational expertise that drives value throughout the entire service delivery process―enabling them to seamlessly manage the customer journey from point-of-sale to invoice,” added Whaley.

About Appalachian Wireless
Headquartered in Ivel, Kentucky, East Kentucky Network, LLC dba Appalachian Wireless (EKN) operates an advanced wireless network and provides today’s most innovative communications products and services at affordable prices to local communities across Eastern Kentucky. EKN operates a redundant high-speed fiber optic telecommunications network. Their fiber network offers data transmission speeds up to 100 Gbps across its 400-mile redundant fiber ring, which extends over 7,500 combined fiber miles. EKN also has a state-of-the-art 16,700-square-foot, Tier III Design Certified Data Center providing a secure, accessible storage solution for business systems and data. It features redundant power sources, environmental controls, and transport capabilities to hub locations in Chicago and Ashburn, supported by its fiber network. For more information, visit

Appalachian Wireless:
Darlene Howell, Director of Customer Relations

About IDI Billing Solutions
IDI Billing Solutions has been a leading provider of Billing, Automation and Workflow solutions for the communications industry since 1996. Servicing a diverse client base with an award-winning application, IDI’s comprehensive, highly secure, cloud-based solution enables providers with the ability to streamline operational efficiency, monetize services, automate operations, and seamlessly scale as their business demands. To learn more about IDI, please visit or call 1-888-924-4110.

IDI Billing Solutions:
Frank Magnera, Director of Marketing