The Society for Technical Communication recognizes the IDI Documentation team with Awards for telecom billing and OSS solutions CostGuard and OnlineAgent
Victor, NY (January 29, 2014) — IDI Billing Solutions, leading developer of billing, rating, order management, workflow and selling solutions for the telecommunications industry, has won its fourth and fifth Summit Awards for technical documentation.
The Summit Awards are sponsored by the Rochester chapter of the Society for Technical Communication (STC), providing an opportunity for technical communicators to receive recognition from their peers. Each entry is judged against criteria that measure the degree of technical content, achievement of purpose, and technical execution in an online or printed deliverable.
The IDI Documentation team submitted two entries in the competition this year and both entries were selected as award winners. CostGuard® Online Help, the online documentation for IDI’s core billing and OSS solution, received an award of Excellence, while the Configuration Guide for IDI’s OnlineAgentSM application won an award of Merit.
IDI Billing Solutions is committed to supporting its applications with intuitive resources that help guide users through important operations within the complex telecommunications world.
“We strive to provide our customers with quality documentation that makes it easier for them to get the most from our solutions,” said Heather Ferrin-Germani, Technical Writing Manager. “We are proud of the positive feedback we’ve received from our customers and pleased that the recognition from experts in the technical communications field further validates our approach to creating user-centric support documentation.”
Awards will be presented at STC’s Spectrum 2014 conference on April 14 at Rochester Institute of Technology.
About IDI Billing Solutions:
IDI Billing Solutions is a leading BSS/OSS services provider for the communications industry. IDI’s Billing as a ServiceSM includes the award-winning CostGuard® application, expert back-office and professional services, and a cost-effective SaaS-hosted platform. Billing as a Service helps providers engaged in wholesale, cloud/SaaS, unified communications, IP telecom, local, long distance, mobile, MVNO, data, convergent and VoIP monetize their services and streamline operations related to selling, activating, managing and billing customers. IDI maintains a Gold Hosting Competency in the Microsoft Partner Program. To learn more about IDI, please visit us at erealitatea.net or call 1.888.924.4110.
IDI Billing Solutions contact
Marketing Communications Manager
7615 Omnitech Place
Victor, NY 14564